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Summary of reviewsD'Wharf Hotel & Serviced Residence offers a generally positive experience, particularly excelling in its prime location. Situated in Port Dickson, the hotel provides easy access to the beach, various restaurants, shops and a bustling night market. The beachfront views and exclusive private beach are standout features appreciated by both families and solo travelers. The hotel’s surrounding amenities make it convenient for guests to explore local cuisine and entertainment.
The breakfast service, while appreciated for its local dishes and occasional highlights like delicious nasi lemak, has mixed feedback. Guests praise the variety and taste when arriving early but suggest improvements in offering more diverse options and faster replenishment. The scenic view from the breakfast area and the friendly service staff contribute positively to the experience.
The rooms are spacious, clean and comfortable, often featuring balconies with appealing ocean views. Families, in particular, find the accommodations suitable for short stays, though maintenance issues such as air conditioning problems and occasional lapses in cleanliness are noted. The inconsistency in room upkeep, including reports of dust and pests, suggests a need for better maintenance.
Cleanliness throughout the hotel is a mixed subject. While guest rooms, reception areas and balconies receive commendations for cleanliness, other areas like the pool and gym need more attention. Exterior areas, especially, appear neglected with issues such as bird droppings and a need for renovation. Consistency in housekeeping standards would greatly enhance guest experience.
The friendly and helpful staff stand out as a strong point, offering attentive and supportive service. While most interactions are positive, occasional mentions of rude or unhelpful employees do occur. Overall, the hotel's hospitality team receives good reviews for customer service and quick resolution of issues.
WiFi quality varies with some guests experiencing superb reception and fast speeds, while others face connectivity issues, particularly on higher floors. The requirement to change passwords daily adds to the inconvenience.
The outdoor pool is a highlight due to its size and aesthetic appeal, appreciated for being clean and spacious. However, maintenance issues such as dirty water and poor upkeep detract from the experience. Extending pool operation hours would also be beneficial.
The hotel's seaside location, featuring a private beach, receives high praise. The clean and well-maintained beach area offers a relaxing environment, making it a favored choice for family activities and leisurely stays.
Family-friendly aspects of the hotel are emphasized with children's game areas and family suites enhancing the appeal for those traveling with kids. However, some practical limitations, such as a single toilet in family suites, should be considered.
The comfort of the beds receives mixed reviews; while many guests find them comfortable and well-equipped with pillows, issues like old, stained mattresses and dirty bedsheets are noted.
In summary, D'Wharf Hotel & Serviced Residence shines with its excellent location, friendly staff and appealing beachfront amenities. However, improvements in the consistency of room cleanliness, maintenance of communal areas and diversity of breakfast options are recommended to elevate the overall guest experience.
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