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Summary of reviewsRemisens Hotel METROPOL, situated in the picturesque town of Portorož, receives high praise for its prime location. Guests appreciate its central positioning, which provides convenient access to the seafront, beach, promenade and local amenities such as cafes, restaurants and a nearby pharmacy. The serene environment and stunning views of the sea, the Bay of Piran and sunsets from many rooms and balconies are consistently highlighted as major benefits. The hotel's scenic hillside setting and tranquil surroundings offer a relaxing stay, making it an ideal base for exploring the area.
Breakfast at the hotel is well-regarded, noted for a rich and varied buffet with high-quality food options that cater to diverse tastes. Guests enjoyed both sweet and savory options, along with the convenience of late breakfast hours until 11 am. Unique touches like sparkling wine and the possibility of dining on a terrace with panoramic views added to the experience. However, some guests suggested more variety in cheese, spreads and milk alternatives, along with improvements in the quality of certain warm dishes.
The dinner experience, while featuring a hearty and varied buffet, received mixed feedback. Many guests enjoyed the selection and quality of dishes, including various meat, fish, vegetarian options and desserts. Staff friendliness and cleanliness of the dining environment were commended. Despite this, some guests found the offerings limited and uninspired for a five-star hotel with issues like cold food, lack of freshly cooked meals and poor vegetarian and vegan options frequently mentioned.
Rooms at the Remisens Hotel METROPOL are characterized by their spaciousness and comfort with many rooms offering spectacular sea views. Guests appreciated the luxurious proportions, large beds, well-equipped facilities and modern bathrooms. While several reviews highlighted cleanliness and maintenance issues—such as dirty windows, worn-out furniture and outdated decor—upgrades to higher floors or suites were well received.
Guests generally praised the hotel's cleanliness, especially in individual rooms, the spa and the pool areas, thanks to the friendly and efficient cleaning staff. However, isolated instances of poorly cleaned rooms and communal areas detracted from the overall experience.
The hotel staff garnered consistent praise for their friendliness, professionalism and helpfulness. Notable mentions of specific staff members for exceptional service reflected the overall positive sentiment towards the team. While there were isolated complaints about slow or distracted service, these were exceptions rather than the norm.
Wi-Fi at the hotel received mixed reviews with some guests appreciating the free, fast internet while others reported poor connectivity and no signal in certain areas. The pool area, described as clean and well-located with stunning sea views, was a highlight for many despite some noting the facilities were dated and certain amenities were lacking.
The hotel's proximity to the beach was positively noted, providing easy access to the Portorož beach and scenic sunset views. Though the pebbly beach itself sometimes lacked cleanliness and proper maintenance, the overall beachfront experience, supplemented by pools and other amenities, was generally enjoyable.
Parking availability was a mixed experience. Some guests appreciated the inclusion of free and secure parking in the garage, while others faced challenges due to limited spaces.
In summary, Remisens Hotel METROPOL is celebrated for its outstanding location, spectacular views, spacious rooms and friendly staff, offering a mostly enjoyable and comfortable stay for travelers. Enhancements in dining variety, room maintenance and beach amenities could further elevate the guest experience.
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