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Summary of reviewsOYO Hotel Vila Rica in Ribeirão Preto is frequently praised for its excellent location, providing guests with easy access to key destinations and events in the area. This strategic positioning makes it an appealing choice for both business and leisure travelers, who find the combination of location and affordability particularly attractive. The hotel's staff are consistently commended for their friendliness and professionalism, with specific mentions of individuals like Carlos and Adelaide contributing significantly to a warm and welcoming environment.
However, the hotel does face some challenges. Guests have highlighted issues with cleanliness and maintenance, noting outdated facilities and inconsistent housekeeping standards. The condition of the rooms, particularly the mattresses and air conditioning units, are common sources of dissatisfaction, with many visitors reporting discomfort and noise. While parking is available and considered a good value, the practicalities of maneuvering within a tight and poorly lit garage can detract from the overall experience.
While the breakfast offerings are described as very basic and not meeting expectations, the staff's attentiveness somewhat compensates for these shortcomings. Wi-Fi connectivity also receives criticism for being sporadic and unreliable, mainly available in the cafeteria area.
In summary, while OYO Hotel Vila Rica benefits from a superb location and a dedicated team of staff, there are notable areas such as cleanliness, bed comfort, and general maintenance that require attention to enhance overall guest satisfaction.
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