InfoSummary of reviewsThe Best Western Plus d'Europe et d'Angleterre receives high praise for its exceptional location and overall guest experience. Situated by the picturesque Saône River and at the heart of Mâcon, it offers scenic views and easy access to the old town, restaurants, shops and cafes. The blend of historical elegance and modern comforts enhances its charm, making it an ideal spot for both short stopovers and extended stays. Secure on-site parking further adds to the convenience.
Guests commend the hotel’s breakfast for its quality and variety, highlighting homemade items and regional specialties. Despite the enjoyable offerings, some feel the €18 price is steep, suggesting room for improvement in variety and presentation. The dining experience is noted for local restaurant recommendations, though the absence of an in-house restaurant and limited evening food options via room service are seen as drawbacks.
The rooms are celebrated for their cleanliness, comfort and decoration with many offering beautiful river views. Despite some critiques of size or outdated decor, the overall atmosphere is praised. The hotel's rigorous cleaning standards ensure a neat and welcoming environment appreciated by guests.
Staff receive high marks for their exceptional service, friendliness and professionalism. The front desk consistently goes above and beyond to accommodate special requests and provide helpful information, making the overall guest experience delightful. The staff's English proficiency and effective communication further enhance the stay for international visitors.
Free Wi-Fi is generally reliable, though some mention weaker signals in certain areas. Parking is secure and convenient, especially when reserved in advance, despite being limited and sometimes costly. For families, the hotel offers comfortable accommodations and amenities, creating a safe and welcoming environment for both children and pets.
The beds are notably comfortable, contributing to a restful night's sleep, though a few guests found them too hard or in need of replacement. While the hotel receives mixed reviews on living up to a four-star rating, it is praised for its charm and suitability for business travelers, offering a friendly and well-located stay.
For dog owners, the hotel is notably pet-friendly, allowing pets in various areas and providing a pleasant experience despite an additional fee. Overall, the Best Western Plus d'Europe et d'Angleterre stands out for its prime location, cleanliness, exceptional staff and welcoming environment for both families and pets. Show more
