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Summary of reviewsThe ibis budget Bergerac is well-regarded for its strategic location, situated close to the airport, major roads and a variety of commercial amenities, making it a convenient base for travelers. Guests appreciate its peaceful setting within a retail park, along with the easy-to-find location and ample parking. Despite being on the outskirts of Bergerac, the hotel provides a free bus service to the town center, adding to its practicality. The friendly and welcoming staff further enhance the overall experience, making it an attractive choice for both overnight stays and extended visits.
Breakfast at the hotel receives predominantly positive feedback with guests praising the ample variety of sweet and savory options, freshness and early availability. Most guests find the breakfast to offer good value for money, describing it as complete, perfect and a great start to their day. A few criticisms exist, mainly concerning the cramped serving area and the absence of certain items like eggs and a toaster.
The cleanliness of the rooms is generally praised, though there are mixed reviews. Many guests highlight the cleanliness and modern, comfortable nature of the rooms. However, there are occasional reports of lapses in cleaning detail with some rooms having spider webs, crumbs and occasional unpleasant odors. Ensuring consistent cleanliness could enhance guest satisfaction further.
Room experiences vary, often pointing out the clean and functional nature of the accommodations. The rooms are described as basic but meeting the expectations for budget-friendly lodging. Some concerns include small room sizes, lack of privacy due to the layout and absence of certain amenities like hand soap and air conditioning. Despite this, the rooms are viewed as satisfactory for short-term stays, especially when considering the price.
The hotel's staff consistently earns high praise for their helpfulness, friendliness and attentive service. Guests frequently commend the team's warm and smiling reception with many noting the staff's willingness to go above and beyond to ensure a pleasant stay.
One of the hotel's weak points is the wifi, which many guests find to be subpar. The connection is often weak and accessing the internet can be challenging, especially in rooms further from the reception area. This is particularly inconvenient for business travelers and addressing this issue could significantly improve the guest experience.
Bed comfort at the hotel receives mixed feedback. While some guests find the beds to be comfortable, many comment on the firmness of the mattresses and the small, soft pillows, which can lead to discomfort. The hotel could benefit from revisiting their bedding options to cater to a broader range of preferences.
In summary, ibis budget Bergerac provides a favorable balance of convenience and affordability with a friendly staff and a generally positive guest experience. Improving certain areas, particularly wifi and bedding comfort, as well as maintaining consistent cleanliness, could further elevate the hotel's appeal to travelers.
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