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Summary of reviewsAlpha Suites Hotel offers a prime location in the heart of the city, conveniently situated near essential services, shopping outlets, and the prominent Sultan Qaboos Mosque. Guests appreciate its proximity to the central market for a taste of local culture and commerce, along with its helpful staff and competitive pricing, making it a great choice for budget-conscious travelers exploring Salalah. Despite its vibrant surroundings, the hotel maintains a quiet ambiance.
The hotel features spacious rooms with modern design elements that many guests find appealing. However, there are notable maintenance and cleanliness issues that detract from the experience. Reports of unclean bed linens, stained towels, and outdated furniture indicate a need for refurbishment. Some rooms lack windows and face issues with cleanliness, such as dirty walls and unpleasant odors. Maintenance problems, including non-functional electric sockets and bathroom issues, are frequently highlighted by guests.
Cleanliness across the hotel is an area requiring significant improvement. Guests have reported issues such as water leaks, clogged drains, and even pest sightings, leading to overall dissatisfaction. Comparisons with other hotels suggest that Alpha Suites needs to enhance its maintenance and cleaning standards.
The staff at Alpha Suites Hotel are noted for their friendliness and helpful attitude. Many guests specifically mention individuals like Mr. Shihab and Sharukh for their exceptional service. Despite occasional inefficiencies, such as delays during check-in, the staff's generally positive demeanor contributes significantly to the guest experience.
The condition of the beds presents concerns regarding comfort and hygiene, with frequent mentions of old, uncomfortable mattresses and stained linens. Addressing these issues could greatly improve guest sleep quality and overall satisfaction.
In summary, Alpha Suites Hotel offers a well-located and affordable option with a helpful staff, but it faces critical challenges in room maintenance and cleanliness that need addressing to enhance the guest experience.
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