Info
Summary of reviewsHotel Rio Lagartos is well-regarded for its strategic and picturesque location in the heart of Rio Lagartos, adjacent to the port and lagoon. This prime spot provides stunning waterfront scenery, easy access to boat tours and a peaceful ambiance enhanced by the hotel's picturesque garden, pool, rooftop terrace and dock.
The breakfast experience at the hotel is mixed with many guests enjoying the variety of fresh fruits, muesli, yogurt and Mexican-style dishes like nachos and omelettes. However, reviews indicate the need for greater variety and quicker service.
Dinner, on the other hand, receives high praise for its delicious cuisine that blends Mexican and French flavors. Guests appreciate the quality and reasonable prices, as well as the unique dining settings, such as the rooftop terrace and dock under a palapa. Special events like traditional Mayan meals further elevate the dining experience.
Guestrooms are spacious, often featuring balconies with beautiful views of the lagoon or sea, air conditioning, fridges and hammocks. While the cleanliness is generally satisfactory and the beds comfortable, some rooms are described as simple or outdated. Additional amenities like free bike rentals and leisure facilities enhance the overall experience.
In terms of cleanliness, the hotel receives mixed reviews. Many guests find the core areas, like rooms and bathrooms, clean and well-maintained, but some highlight issues, such as dirty pool mats and worn-out areas. These aspects slightly tarnish the overall positive impression.
The staff at Hotel Rio Lagartos are consistently praised for their friendliness, helpfulness and attentiveness. Despite some language barriers, the commitment to excellent service contributes significantly to guests' positive experiences.
Wi-Fi service at the hotel is a common point of disappointment with many guests reporting slow, inconsistent and often nonexistent connections, particularly in the rooms.
The pool area is a celebrated feature, appreciated for its cleanliness, stunning lagoon views and enjoyable facilities, such as a pool bar with swings. The relaxing and family-friendly atmosphere adds to the charm of the hotel.
For families, the hotel offers suitable amenities, including family rooms and a separate master suite. The accommodating staff and the hotel's convenient location for exploring Las Coloradas make it an excellent choice for families.
Beds at the hotel are generally described as comfortable with many guests praising their size and quality linens, although some report issues with firmness and size.
While Hotel Rio Lagartos does not quite meet five-star luxury standards, it offers a charming and comfortable three-star experience, characterized by authentic Mexican décor and a serene setting. Its unique location, friendly staff and appealing amenities make it a memorable and enjoyable retreat.
Show moreRead review summaries for all categories
Categories
