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Summary of reviewsHotel Océano Centro receives strong praise for its prime location in the heart of Santa Cruz de Tenerife. Positioned on the pedestrian-friendly Castillo Street, the hotel offers easy access to shopping areas, a variety of dining options and key city attractions. Its proximity to the port and major transportation hubs, such as the lively Plaza España, further enhances its appeal. Visitors enjoy the ease of navigating the city on foot, making Hotel Océano Centro a convenient and affordable choice for tourists.
In terms of breakfast, while the hotel does not consistently serve breakfast on-site, guests find this minor inconvenience easily mitigated by the abundance of nearby dining options. Local establishments, including a French bakery, offer excellent alternatives. Occasionally, breakfast is provided as a goodwill gesture with some guests appreciating the variety and the terrace's fantastic views.
Room reviews are mixed. Many guests appreciate the spacious, bright and comfortable rooms with modern amenities, such as large flat-screen TVs and balconies. However, some guests report issues with non-functional air conditioning, small and dark rooms, poor soundproofing and outdated decor. Cleanliness is generally praised, although there are sporadic reports of inadequately cleaned areas and maintenance issues.
Cleanliness feedback is similarly varied. Many guests commend the clean rooms, sheets and towels and appreciate the daily cleaning service. However, a number of reviewers note problems with dirty floors, stained linens and occasional unpleasant odors, indicating inconsistencies in housekeeping.
The staff at Hotel Océano Centro are frequently highlighted for their friendliness and helpfulness, contributing significantly to positive guest experiences. The 24-hour reception and the staffs' multilingual capabilities further enhance service quality, though there are occasional mentions of less attentive service.
The hotel's free WiFi receives mixed reviews. While some guests report good connectivity throughout their stay, others experience weak signals or unreliable connections, particularly in certain rooms.
Opinions on the beds are divided. While many guests find the beds spacious and comfortable, others criticize the aging and worn mattresses, noting issues such as springs poking through or noisy beds. Cleanliness and comfort levels vary depending on the room.
Overall, Hotel Océano Centro stands out for its central location, helpful staff and good value for money, making it a compelling choice for many travelers despite some room and service inconsistencies. Show more
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Cheap Hotel
Located in Santa Cruz de Tenerife, this hotel offers simple and affordable accommodation. It is a good choice for budget-conscious travelers seeking a basic place to stay.
Room Types
Single RoomProviding free toiletries, this single room includes a private bathroom with a shower. This single room features a wardrobe, a tiled floor and a flat-screen TV. The unit offers 1 bed.
Double RoomProviding free toiletries, this double room includes a private bathroom with a shower. This double room features a wardrobe, a tiled floor and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
7.3
Good
Location
Hotel Océano Centro is lauded primarily for its exceptional location in the heart of Santa Cruz de Tenerife. Guests repeatedly highlight its centrality, making it an ideal base for exploring the city's vibrant downtown. Nestled on pedestrian-friendly Castillo Street, the hotel places visitors in the midst of shopping areas, various dining options and key city attractions. Its proximity to the port, major transportation hubs and lively Plaza España only enhances the convenience for tourists.
Visitors appreciate the ease of navigating the city on foot, given the hotel’s strategic placement. For those without a car, the location proves to be particularly advantageous. Indeed, whether travelers are looking to dive into the shopping scene or soak in the festive atmosphere during events like the Carnival, being stationed at Hotel Océano Centro proves advantageous.
In addition to its prime spot, the hotel also stands out for offering good value for money, combining affordability with a central setting. Cleanliness and helpful staff further contribute to a pleasant stay, ensuring guests have an enjoyable and hassle-free experience in Santa Cruz de Tenerife.
Breakfast
Hotel Océano Centro, situated in an excellent location, offers easy access to a wide array of local shops, bars and restaurants. This makes finding a place for breakfast convenient for guests. Many reviews highlighted that while the hotel does not serve breakfast on-site, this is not a major issue due to the abundance of great breakfast options nearby, including a very good French bakery, L'epi. Some guests also found several bars in the vicinity where they could enjoy coffee and pastries.
There were instances where breakfast was provided as a goodwill gesture, such as compensations for inconveniences like elevator malfunctions or late summer stays. Those who experienced the hotel's breakfast offerings found a variety of opinions: some praised the good variety and richness of the breakfast, while others felt it didn’t meet their expectations or didn't find the breakfast supplement worthwhile.
For those who did enjoy breakfast at the hotel, the terrace was a notable highlight, offering fantastic views that enhanced the dining experience. Additionally, the availability of a buffet breakfast was appreciated by some for being both affordable and delicious.
Overall, despite the absence of a consistent breakfast service, the hotel's prime location ensures that guests have plenty of delightful breakfast options just a short stroll away.
Rooms
Hotel Océano Centro receives mixed reviews regarding its rooms with a noticeable emphasis on both the positives and a few notable drawbacks. Positively, many guests appreciate the spaciousness, brightness and comfort offered by some of the rooms. These rooms are described as well-equipped, clean and featuring modern elements with some rooms even boasting pleasant views of the city or main street. The cleanliness of the rooms, towels and bedsheets is generally praised and some rooms feature nice additions like balconies, large flat-screen TVs and comfortable beds.
However, there are numerous complaints about the lack of functional air conditioning, leading to rooms being uncomfortably hot. Many guests found the rooms to be small, dark and poorly soundproofed, often facing inner courtyards with limited natural light. Issues with cleanliness, outdated decor and maintenance problems such as smelly drains, broken elevators and worn facilities are also frequently mentioned. Additionally, some rooms were not as pictured in the booking process, leading to dissatisfaction.
Despite the hotel's central location and recent renovations in some areas, the overall experience seems to vary significantly depending on the specific room assigned. Prospective guests should be mindful of these disparities when booking and may want to confirm specific room features in advance.
Beds
Guests often have mixed opinions about the beds at Hotel Océano Centro. Many have found the beds to be quite comfortable, praising the large, spacious beds and the pillows as excellent. They appreciate the overall comfort and cleanliness with several noting the beds were remade daily, which contributed to their pleasant stays. A few users highlighted specific rooms with particularly comfortable and good-quality mattresses.
However, there are also substantial negative remarks. A recurring issue is the aging and worn condition of the mattresses with some guests reporting springs poking through and beds that creaked or made noise. Others mentioned beds being too hard or small and pillows that were thin or uncomfortable. Complaints about hygiene also arose with mentions of stains and old bedding detracting from the overall experience.
In summary, while many find the comfort levels of the beds at Hotel Océano Centro acceptable or even excellent, there is a significant proportion of guests who faced issues with outdated, noisy or uncomfortable mattresses and bedding.
Cleanliness
Hotel Océano Centro receives a mix of feedback concerning the cleanliness of its accommodations. On a positive note, many guests applaud the hotel for its clean rooms, sheets and towels. The daily cleaning service is appreciated by numerous visitors and several reviews emphasize a generally well-maintained and tidy environment. The friendly and attentive staff also contribute to maintaining cleanliness, ensuring rooms remain comfortable and pleasant.
Despite these positive experiences, there are frequent reports of inadequate cleaning. Some guests note issues such as dirty floors, stained linens and unpleasant smells in the bathrooms. Instances of mold, bugs and cobwebs also detract from the overall impression for some. While daily cleaning is a standard offering, not all areas appear to receive equal attention, leading to mixed experiences regarding the thoroughness of the housekeeping.
In summary, while Hotel Océano Centro is praised for its cleanliness by many guests, there are notable inconsistencies that potential visitors should be aware of.
Staff
The staff at Hotel Océano Centro receive frequent praise for their friendliness and helpfulness with many guests highlighting the excellent service provided by the receptionists. The team is often described as very pleasant, kind and accommodating, making guests feel genuinely welcome. The 24-hour reception ensures that support is always available and the professional attitude of the employees is particularly appreciated.
Several reviews mention the attentiveness and responsiveness of the staff, who are willing to resolve any issues that arise. The efforts of the maintenance staff in dealing with problems quickly do not go unnoticed. Guests appreciate the staff's ability to speak multiple languages, which facilitates smooth communication for international travelers.
Despite some instances of less attentive service and occasional issues with room cleaning, the general consensus is that the staff's friendliness and commitment to good service stand out. The majority of guests find their interactions with the staff to be a highlight of their stay, contributing to a positive overall experience at the hotel.
Wi-Fi
Hotel Océano Centro has received mixed reviews regarding its WiFi connectivity. Many guests praised the strong and reliable WiFi signal throughout their stay, noting a pleasantly surprising and good connection. There were mentions of clear communication facilitated by the WiFi, suggesting that in some areas, the internet works well.
However, a significant number of guests reported issues. Common complaints included a weak or non-existent signal in rooms with some guests noting that the WiFi only worked if they were near the door or had to resort to using mobile data. Several reviews mentioned frequent malfunctions, intermittent service and slow or unreliable connections.
While some visitors had a positive experience with WiFi, it's clear that the signal strength and reliability can vary significantly depending on the room and location within the hotel.
No, Hotel Océano Centro doesn't have any pool.
No, a spa isn't available at Hotel Océano Centro.
No, Hotel Océano Centro doesn't allow dogs.
No, parking facilities aren't available at Hotel Océano Centro.