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Summary of reviewsHotel Mur in Jaca is lauded for its exceptional location in the heart of the city, placing guests near the iconic Citadel, the Cathedral, restaurants, bars and other major attractions. This central position facilitates easy exploration and adds to the charming experience, especially with some rooms offering splendid views of the Citadel.
The breakfast has mixed reviews but many appreciate it as a good, cost-effective start to the day with enough options provided by the buffet format. The dinner has garnered praise for the quality of dishes and the kind service staff, though some guests noted issues with variety and freshness.
Regarding accommodation, room experiences vary significantly. Guests often commend the spaciousness and comfort of certain rooms, particularly the luxurious presidential suite, but also criticize the outdated decor, cleanliness issues and noise problems due to thin walls. Cleanliness is another area of mixed feedback; some guests find their rooms very clean, while others report maintenance issues and insufficient cleanliness.
The staff at Hotel Mur receives generally positive comments for their friendliness and helpful service, although there are mentions of occasional unprofessional or unfriendly behavior from certain members. The Wi-Fi service appears inconsistent with some guests reporting stable connections and others experiencing issues.
While Hotel Mur may cater well to school groups and large gatherings, it lacks some of the amenities and tranquility that families or business travelers might seek. Noise from both inside and outside the hotel can be disruptive, particularly for those looking for a quiet stay. Beds are another area needing improvement with varying comfort levels and many reports of outdated, uncomfortable mattresses.
In summary, Hotel Mur stands out for its strategic central location and friendly staff, offering a budget-friendly option with room for improvement in modernization and amenities to enhance guest satisfaction further.
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