Info
Summary of reviewsThe Holiday Inn Express San Sebastian de los Reyes by IHG, is praised for its excellent location, making travel easy with its proximity to Barajas Airport, metro stations and major highways. Its situating in a quiet residential area grants it a peaceful ambiance while still being close to commercial areas and event venues like IFEMA and the Santiago Bernabéu stadium.
Guests have lauded the hotel's breakfast offering, describing it as complete and varied with a mix of cold cuts, hot options and pastries, contributing to an enjoyable start to the day. While the absence of a restaurant or bar is noted, the surrounding area provides ample dining options, mitigating this minor inconvenience.
The rooms are generally commended for their cleanliness, spaciousness and comfortable beds. The housekeeping is consistently praised for maintaining high standards, ensuring an inviting and spotless environment. However, there are occasional remarks about noise issues, outdated furnishings and limited in-room amenities.
Customer service is highlighted as a strong point with numerous reviews applauding the staff for their professionalism, friendliness and attentiveness. Specific staff members such as Sara, Veronica, Roberto, Alina and Paula receive kudos for their exceptional service, enhancing the overall guest experience.
Family-friendly features, including interconnected rooms and delightful touches like teddy bears, make it a suitable choice for those traveling with children. Families appreciate the spacious accommodations and the quiet atmosphere, though some mention the compactness of the family rooms when additional beds are used.
The hotel provides free WiFi, which many guests find satisfactory, though some report connectivity issues. Parking around the hotel is abundant and hassle-free with both free street parking and a paid underground garage, although the latter can be challenging for larger vehicles due to its narrow space.
Business travelers appreciate the hotel's functionality and supportive staff, which facilitate a smooth and convenient stay. Comfortable desks in the rooms and efficient communication, especially in English, add to its appeal for corporate guests.
In summary, the Holiday Inn Express San Sebastian de los Reyes by IHG, offers a combination of convenience, comfort and excellent customer service, making it a favored choice for a diverse range of travelers, from families and leisure tourists to business travelers.
Show moreRead review summaries for all categories
Categories
