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Summary of reviewsSão Roque Park Hotel is commended for its strategic central location, providing guests with convenient access to São Roque's downtown area, shops, restaurants, markets and tourist attractions. The beautiful and well-kept common areas contribute to a pleasant ambiance, making it an ideal base for both leisure and business travelers.
The staff at the hotel receive consistently high praise for their exceptional service and friendly demeanor, enhancing the overall guest experience. The reception and housekeeping staff, in particular, are highlighted for their attentiveness and professionalism, significantly contributing to the positive atmosphere of the hotel.
While the breakfast offerings receive mixed opinions, many guests appreciate the tasty and well-prepared items, along with the attentive service. However, some guests find the serving method disorganized and there are occasional concerns about portion control and adherence to hygiene protocols.
The rooms are described as cozy and clean by some guests, offering basic amenities and fundamental comfort. Nevertheless, consistent criticisms about small room sizes, outdated furniture and cleanliness issues indicate the need for significant improvements. Maintenance problems and a lack of facilities like elevators and hairdryers further detract from the overall room quality.
Cleanliness standards are generally praised, though some guests have encountered lapses including stained linens and poorly cleaned bathrooms, suggesting the hotel needs to address these inconsistencies.
Guests have reported challenges with the Wi-Fi, citing it as unstable and slow, making connectivity a recurring issue.
The pool area is noted as a positive feature when well-maintained, providing a clean and enjoyable space for family activities. However, problems such as the pool being dirty or under renovation without notice occasionally arise.
On-site parking is appreciated for its convenience, though the tight and cramped parking spaces present frequent difficulties for maneuvering vehicles.
The beds receive a mix of reviews with some guests finding them comfortable, while others criticize the small size, old mattresses and poor-quality bedding, noting that these factors detract from overall comfort.
In summary, São Roque Park Hotel excels in location and staff service, offering a welcoming environment. However, it faces significant areas needing improvement, particularly in room quality, breakfast service, Wi-Fi connectivity and parking.
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