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Summary of reviewsEnsana Thermal Aqua is highly regarded for its excellent location, providing a serene and convenient retreat. Nestled in a green, park-like area near Lake Hévíz, guests enjoy easy access to nature and urban amenities such as markets, shops and restaurants. The beautiful surroundings are well-maintained, ideal for leisurely walks or bike rides and local attractions like Lake Balaton and Keszthely town are easily accessible.
The breakfast experience at Ensana Thermal Aqua receives high marks for its plentiful, delicious and diverse options, catering to various dietary needs with gluten-free and lactose-free products. Guests appreciate the rich variety, though some note the selection can be monotonous. Overall, the breakfast buffet ensures a hearty and satisfying start to the day.
The dining experience extends beyond breakfast with an all-inclusive service that impresses many guests. The meals are known for their delicious, varied and well-prepared dishes, featuring both international and Hungarian cuisine. The dining hall’s flexible hours and the constant availability of food and drinks add to the convenience, making the experience highly recommended despite a few minor criticisms about repetitive dishes or specific dietary restrictions.
The rooms at Ensana Thermal Aqua are a mix of modern, beautifully renovated spaces and older, less-updated ones. The renovated rooms are praised for cleanliness, comfort and attractive décor with superior rooms offering picturesque lake views. However, some standard rooms could benefit from refurbishment to address issues like outdated furnishings and occasional noise. Nonetheless, the hotel’s commitment to cleanliness is evident with many guests appreciating the immaculate state maintained throughout the facilities.
The staff at Ensana Thermal Aqua receive high praise for their friendliness, helpfulness and professionalism. Service in the dining area is notably prompt and attentive, while the reception staff is efficient and accommodating, often multilingual. The overall guest experience is significantly enhanced by the dedicated and kind personnel.
While the hotel's WiFi service is an area that could use improvement with some guests experiencing weak and unreliable connections, the spa and wellness facilities make up for it. The newly renovated wellness center, thermal pools and various treatments receive high praise for their quality and the relaxing environment they provide. The fitness center, though appreciated for its presence, could benefit from more modern equipment and better air conditioning.
The pool area at Ensana Thermal Aqua is another highlight with both indoor and outdoor options that cater to diverse preferences. Guests enjoy the clean, thermal waters, ample sunbeds and the overall soothing atmosphere. However, some suggest that the pool area could benefit from expansion to reduce crowding, especially in winter.
Parking is a noted challenge with limited spaces causing frustration. The small, often crowded parking area requires a fee and availability is not guaranteed, which has been a point of contention among guests.
Overall, Ensana Thermal Aqua is highly recommended for its location, dining, cleanliness, staff and wellness offerings. The hotel's serene environment, coupled with beautiful surroundings and diverse amenities, makes it a top choice for a relaxing and rejuvenating stay in Hévíz.
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