Accessible HotelSummary of reviews related to the 'Accessible' categoryDragonfly Hotel King's Lynn received mixed feedback regarding its accessibility features for guests with disabilities. Positive remarks highlighted the hotel's good disabled parking facilities with plenty of spaces making it easy for guests to park and access their rooms. The location is also noted for being conveniently accessible from major routes.
Guests found the rooms, especially those on the ground floor, spacious and suitable for wheelchair users. The hotel's showers and modern bathrooms were appreciated, although some guests experienced minor issues with the shower facilities.
However, the absence of a lift made it challenging for guests with limited mobility, particularly when accessing rooms located on higher floors. The self-check-in system also posed difficulties with some guests finding the machines temperamental and the process less user-friendly.
Certain external factors, like local roadworks and pedestrian-controlled traffic signals, further complicated accessibility and guests were not informed about these disruptions beforehand. There were also complaints about the cleanliness and maintenance of the public toilets, including the disabled toilets which had overflowing waste bins and other issues.
Overall, while the hotel provides key accessibility features, there are areas that require improvement to better serve guests with disabilities.
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