Setubal38.52243400,
-8.89003200,
Av. Luísa Todi, Rua Padre Silvestre Serrão Nº8(Show on Map)
9.0
Excellent
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1 room2 guests1 room, 2 guests
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Summary of reviewsRM The Experience - Small Portuguese Hotels, situated in the heart of Setúbal, offers an exceptional experience characterized by its prime location, outstanding service and stylish accommodations. Its central positioning near shops, restaurants, the old town and waterfront attractions makes it highly convenient for exploration. The easy access to public parking and ferry services to Troia further enhances its appeal.
Guest reviews frequently praise the hotel's clean, modern and beautifully decorated rooms. Thoughtful touches such as a welcoming bottle of wine and high standards of cleanliness contribute to a welcoming ambiance. While some rooms are noted to be on the smaller side, their tasteful decor and functional amenities ensure a pleasant stay. The bedding with quality mattresses and linens, receives remarkable praise for comfort, although a few guests mention the firmness of the beds as a minor issue.
The breakfast, served at the adjacent Padaria Portuguesa bakery, is generally well-received for its quality, variety and freshness, adding convenience and positively impacting the guest experience. However, a few guests suggest that the breakfast menu could be more flexible and diverse.
The standout feature of RM The Experience is its friendly and attentive staff. Individuals like Inêz, Frederica and Marta are frequently highlighted for their exceptional service, going above and beyond to make stays enjoyable. The warm, welcoming atmosphere created by the staff significantly enhances the overall experience.
Overall, RM The Experience offers excellent value for money, blending central location, comfortable accommodations, cleanliness and exceptional service to ensure a pleasant stay for solo travelers, couples and families alike. Show more
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Categories
Dog Friendly Guest House
This guesthouse is pet-friendly.
Small Guest House
This guesthouse offers a unique and intimate experience, characteristic of small Portuguese hotels. The focus on providing a personalized stay with attention to detail aligns perfectly with the desires of travelers seeking charm and coziness.
Guest House Taking Steps Towards Sustainability
What makes your hotel/accommodation eco-friendly?
Windows that block heat/cold (i.e. triple-glazed windows)
Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)
LED lighting throughout the premises
Employees are trained to follow environmental policies
Bicycles provided to guests
Electric car charging station(s) available
Toilets flush up to 6 litres per flush
No disposable (single use) cups/glasses, plates and cutlery
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Is there anything that you would like to highlight, add or clarify? Electric car provided to guests.
Answers last updated by RM The Experience - Small Portuguese Hotels
Guest House for Honeymoon
4-Star Guest House
Guest House where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Plexiglass and self check-in/out
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? No
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Clean and Safe Turismo de Portugal
Has there been a person appointed to supervise the correct implementation of the measures? No
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? No
Answers last updated by RM The Experience - Small Portuguese Hotels
Deluxe SuiteThis suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a coffee machine, a seating area as well as city views. The unit has 2 beds.
SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This suite features soundproof walls, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 1 bed.
SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This suite has soundproof walls, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit offers 2 beds.
Suite - Romantic OfferThis suite features a bathrobe and air conditioning.
This offer includes a champagne bottle.
About RM The Experience - Small Portuguese Hotels
License: 34519/AL
Guest Reviews
9.0
Excellent
Location
RM The Experience - Small Portuguese Hotels stands out for its exceptional location in Setúbal, making it highly convenient for guests aiming to explore the city on foot. Tucked in the city center, the hotel offers guests close proximity to shops, restaurants and key local attractions such as the old town, the market and the waterfront. The hotel's strategic placement near public parking and easy access to the ferry and catamaran services to Troia adds to its allure.
Guests consistently praise the hotel's clean, modern and beautifully decorated rooms with some highlighting the thoughtful little touches such as a welcoming bottle of wine. The combination of prime location and stylish, well-maintained accommodations makes RM The Experience an ideal choice for both short visits and longer stays.
The hotel’s friendly and attentive staff, particularly members like Inêz, are frequently mentioned for providing exceptional service, which significantly enhances the overall guest experience. Perfect for exploring Setúbal whether solo, as a couple or with family, this centrally located gem provides excellent value for money and ensures a pleasant stay in every regard.
Breakfast
RM The Experience - Small Portuguese Hotels has received varied feedback regarding its breakfast. Most guests find the breakfast served at the adjacent Padaria Portuguesa bakery to be of excellent quality with many describing it as generous and delicious. The breakfast is included in the room rate and offers a variety of fresh options. Many highlight the bakery's location under the hotel as convenient and pleasant, contributing to an overall positive experience.
However, some guests note that the breakfast arrangement can be limited and inflexible with a set menu and few choices. There are mentions of a confusing password system and limited options such as only being able to choose between a cup of coffee or fruit juice. A few reviews mention that the breakfast area can be noisy and crowded, which might detract from the experience.
While some guests find the breakfast sufficient and more than adequate, there are a handful who feel the arrangement could use some improvement, advocating for more flexibility and diversity in options. Despite these points, the prevailing sentiment remains positive with many praising the quality and freshness of the breakfast offerings.
Rooms
Visitors to 'RM The Experience - Small Portuguese Hotels' consistently highlight the hotel's clean, comfortable and beautifully decorated rooms. The overall appeal of the rooms includes tasteful decor and functional amenities, such as cozy bathrooms, nice beds and thoughtful touches like small bottles of wine upon arrival. The renovation and cleanliness of the property meet high standards, contributing to a welcoming ambiance.
Most guests appreciate the spaciousness of certain suites, but note that some rooms are smaller and lack practical storage solutions, being more suitable for short stays. Despite these limitations, the cleverly designed spaces and quality furnishings, combined with essential comforts like breakfast inclusions, ensure a pleasant stay.
The hotel’s location is another strong point, praised for its centrality and proximity to the sea. Coupled with the calm environment and attentive, helpful staff, the accommodation offers a high level of comfort. Additionally, the quiet rooms, effective air conditioning and modern decor enhance the overall guest experience.
However, certain drawbacks include small room sizes and impractical design elements such as limited closet space and glass partitions in bathrooms that affect privacy. Despite these issues, guests find the rooms ideal for short stays, citing their cleanliness, functionality and the hotel's charming, well-located setting.
Beds
Guests at RM The Experience - Small Portuguese Hotels consistently praise the comfort and quality of the beds. They emphasize the availability of great linens, robes and slippers, contributing to a very comfortable stay. The rooms themselves are clean, well-decorated and cozy with plenty of pillows and spacious bedding enhancing the overall experience. Most reviewers mention the beds as extremely comfortable with a few minor remarks about some beds being hard, which seems to be a common trait in Portugal. Quality mattresses and comfortable pillows are frequently noted and the overall ambiance is further elevated by tasteful decoration and thoughtful accessories in the rooms. While there are minor suggestions for improvement, the general consensus is that the hotel offers a high level of comfort, particularly highlighting the beds as a significant positive aspect of the stay.
Cleanliness
RM The Experience - Small Portuguese Hotels has garnered high praise for its exceptional cleanliness. Guests consistently highlight the immaculate and impeccable state of the rooms and common areas, ensuring a comfortable and hygienic stay. The hotel is described as very clean with sanitary facilities maintained to a high standard. The cozy and stylish rooms match the photos provided and the design is both modern and space-efficient. Visitors appreciate the attention to detail in both the decoration and the courtesy amenities, noting that the rooms, including the bathrooms, are spotless. Despite the rooms being slightly small, the comfort of the mattress and pillows is often mentioned. Overall, RM The Experience offers a super neat, clean and welcoming environment, making it an excellent choice for travelers seeking a tidy and well-located accommodation in Setúbal.
Staff
Guests at RM The Experience - Small Portuguese Hotels consistently praise the staff for their exceptional service and attention to detail. The team is described as incredibly friendly, accommodating and professional, often going above and beyond to make the stay comfortable and enjoyable. Visitors appreciate the warm and welcoming atmosphere provided by the staff, who are always ready to offer helpful recommendations and respond quickly to any requests.
Many guests highlight specific individuals, such as Frederica, Inés and Marta, for their outstanding friendliness and professionalism. The reception team is particularly noted for their responsiveness and attentiveness, contributing to a relaxed and pleasant stay. The hotel's emphasis on excellent service and cleanliness further enhances the overall experience, making it a highly recommended destination for travelers seeking a charming and hospitable retreat in Portugal.
No, RM The Experience - Small Portuguese Hotels doesn't have any pool.
No, a spa isn't available at RM The Experience - Small Portuguese Hotels.
Yes, RM The Experience - Small Portuguese Hotels welcomes dogs.
No, parking facilities aren't available at RM The Experience - Small Portuguese Hotels.
No, RM The Experience - Small Portuguese Hotels doesn't have a gym.