The Grand Mercure Ise-shima Resort & Spa is celebrated for its exceptional location, offering breathtaking views within the picturesque mountains of Ise-shima. Guests repeatedly underscore the beauty of the surrounding landscapes, which includes a notable bridge and nearby national park, creating a serene retreat away from urban stress despite its distance from local stations.
The resort's breakfast is often highlighted as a standout experience, with an impressive variety of dishes catering to diverse tastes. Guests appreciate the availability of local flavors and a substantial meal selection, making breakfast a memorable part of their stay. Although crowding can sometimes hinder easy access, the quality and variety of the food remain a highlight. Dinner, too, offers flavorful selections, with complimentary afternoon tea adding to the dining appeal, although its popularity may lead to crowded meal times and a need for reservations.
Accommodation receives praise for spacious, clean, and aesthetically pleasing rooms, particularly those newly renovated and offering beautiful ocean views. Guests commend the cleanliness of the resort, including its public bath and hot springs, adding to the relaxing atmosphere. The resort staff are noted for their polite and attentive service, though improvements in check-in efficiency and communication are suggested.
The spa facilities are frequently lauded, featuring a large public bath with an outdoor hot spring and sauna, providing a tranquil environment. For families, the resort is well-equipped, offering kid-friendly amenities, a play area, and activities like table tennis, which contribute to an enjoyable family experience.
While beds are generally comfortable, some guests find certain beds too firm or showing signs of wear. Despite these minor setbacks, the resort overall provides a clean, comfortable, and picturesque environment, making it a favorable choice for those seeking relaxation, family bonding, and a touch of luxury in Ise-shima.
Ooedo Onsen Monogatari Premium Shima Saichoraku has received positive reviews across various aspects, contributing to an overall delightful experience for guests. The breakfast buffet is highly praised for its variety and quality, offering a diverse selection that satisfies different preferences. Guests enjoy the plentiful and delicious meals, highlighting the tasty bread and other options that cater to both families and individuals.
Dinner also earns commendation for its plentiful and varied buffet, with gentle seasoning and mild flavors appealing to adults and children alike. Although some guests note limitations in sashimi and sushi variety, the seafood selection stands out for its quality, and options such as barbecue enhance the dining satisfaction. Hospitality from the staff complements the dining experience, despite occasional lapses in service timing.
The rooms receive favorable feedback for their spaciousness and cleanliness, with warm beds ensuring restful sleep and pleasant views adding to the enjoyment. Tatami flooring in the bathrooms is appreciated for safety, and although some find the early Showa era design outdated, amenities like karaoke and table tennis provide entertainment. The commendable service from staff further enhances the stay.
Staff at Ooedo Onsen Monogatari Premium Shima Saichoraku are consistently commended for their politeness, attentiveness, and professionalism, significantly contributing to a positive guest experience. Their kindness and diligence are frequently noted, with interactions described as prompt and cheerful. Special mention is given to a foreign female staff member at the restaurant for her accommodating nature, and the transportation driver is recognized for his politeness. Despite an isolated unsatisfactory morning checkout experience, the staff's overall friendliness and thoughtfulness create a welcoming environment.