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Summary of reviewsThe George & Dragon Hotel in Long Melford enjoys a prime location, praised for its accessibility to local amenities such as restaurants and shops and its picturesque village setting. Guests appreciate its proximity to key transport links, making it ideal for both short and extended stays. This historic hotel with its spacious rooms and beautiful garden, serves as an excellent base for evening strolls and attending events like family weddings.
The hotel receives high marks for its breakfast offerings, noted for their freshness, good variety and quality. While the breakfast service is typically prompt and friendly, there have been occasional lapses in organization and quality. Despite these few negative remarks, the overall breakfast experience is widely regarded as a significant perk.
Dinner at the hotel also garners mostly positive feedback. Guests enjoy the home-cooked meals, particularly the pie of the day and ham and chips, which are described as delicious and good value for money. However, some reviews mention occasional issues with food quality and the availability of draft beer.
Guest views on the rooms are mixed. While many guests laud the spaciousness, cleanliness and comfort of the beds, others point out that some rooms are outdated and in need of maintenance. Noise from the bar, occasional cold temperatures and discrepancies in room descriptions also detract from the overall experience.
Cleanliness, while commended in certain areas, requires improvement. Guests have noted issues ranging from cobwebs and dust to more significant hygiene problems, such as visible dampness and cigarette odors in some rooms. The hotel could benefit from a more rigorous cleaning regimen to meet guest expectations.
Staff at The George & Dragon Hotel consistently receive high praise for their warm and welcoming nature. Specific members, including Luke, Tristan and Lottie, are often mentioned for their exceptional service. The staff’s friendliness and helpfulness significantly contribute to a pleasant guest experience, enhancing the enjoyment of both the dining and social aspects of the hotel.
The hotel is particularly well-suited for families, offering spacious family rooms and a layout that supports a comfortable stay. The welcoming environment extends to children and the breakfast options are family-friendly, making it an appealing choice for those traveling with kids. Ample parking and well-facilitated family events add to its attractiveness.
Overall, The George & Dragon Hotel combines an excellent location and welcoming staff with good breakfast and dinner offerings. However, it would benefit from addressing cleanliness and maintenance issues to enhance the consistency of the guest experience.
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