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Summary of reviewsThe Shoes, located just outside the heart of Durham, receives high praise for its convenient and tranquil setting. Despite being slightly outside the city center, the area offers a peaceful residential vibe with the lively charm of a local pub downstairs, ensuring a serene stay. The proximity to essential amenities like Sainsbury's, a bus stop and other services, coupled with a short journey to city attractions and Durham University, makes it a highly practical choice for visitors.
The breakfast at The Shoes is exceptionally well-regarded, consistently highlighted for its quality, variety and generous portions. Guests particularly enjoy the delicious full English breakfast, cooked to order and served fresh. Options cater to diverse preferences, including vegan choices and fresh berries. The superb value for money and the friendly, welcoming service enhance the overall dining experience, leading guests to feel well-fed and satisfied.
Rooms at The Shoes impress with their spaciousness and cleanliness. Guests appreciate the comfortable beds, abundant tea and coffee facilities and powerful showers in large bathrooms. The rooms are maintained impeccably, providing a cozy and tidy environment. Despite occasional remarks about dated decor or mattress comfort, the general sentiment is overwhelmingly positive, emphasizing the warm, comfortable and quiet ambiance.
Cleanliness is a standout feature at The Shoes with guests frequently describing the premises as spotless and well-maintained. The clean and cozy atmosphere, combined with practical, modern facilities, contributes to a superb value-for-money experience. The establishment's cleanliness, paired with the friendly and helpful staff, reinforces its reputation as a reliable and pleasant place to stay.
The staff at The Shoes are often highlighted for their exceptional hospitality. Reviews emphasize the warm, friendly and attentive service provided from check-in to check-out. Individual staff members, such as Billy and Toby, receive special mentions for their willingness to go above and beyond to ensure guests feel at home. This dedication to guest satisfaction creates a welcoming, personable environment that enhances the overall experience.
While opinions on the beds are mixed, many guests find them comfortable and enjoy the cotton bedding. Some guests feel the beds are too soft or note issues with flat pillows and bed springs, but daily bed-making and overall comfort contribute to restful stays for most guests.
Overall, The Shoes stands out as a budget-friendly option offering remarkable value for money. The combination of comfort, cleanliness, convenient location, excellent breakfast and unparalleled hospitality makes it a charming and popular choice for travelers visiting Durham.
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