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Summary of reviewsExtended Stay America Suites - Newport News - Yorktown is favorably situated in a quiet yet accessible area, making it an ideal choice for diverse needs. Guests frequently commend its prime location close to shopping centers, dining options, a nearby Kroger with Starbucks, and quick access to the interstate, allowing for convenient travel. The setting is peaceful with minimal traffic noise, perfect for both business and leisure visits, and offers budget-friendly value. The property features friendly staff and a welcoming exterior, enhancing its appeal.
The breakfast experience is simple and designed for convenience, featuring a grab-and-go format with coffee and muffins, which some guests find adequate for a quick start despite limited options. Room accommodations are spacious and comfortable, appreciated for their affordability and quiet atmosphere, with guests noting the amazing bath tub and hospitable staff. While some remarks about room cleanliness and dated features are noted, many find the accommodations align with their preference for budget-friendly, roomy suites.
Cleanliness receives mixed reviews; while the reception area generally impresses, the rooms and common areas often require more attention, with reports of outdated furnishings and maintenance issues. However, bathroom cleanliness sometimes meets expectations, suggesting room for improvement in housekeeping practices. The courteous and attentive staff, often mentioned by name, significantly enhance the guest experience, praised for their warmth, politeness, and willingness to go above and beyond to assist visitors. Overall, the staff's commitment to excellent customer service contributes to a positive and welcoming atmosphere at this location.
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