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Summary of reviewsHorský Hotel Neptun is highly regarded for its exceptional location, nestled in the pristine mountain nature of Jeseníky. Guests frequently laud the stunning natural surroundings, characterized by lush forests and expansive meadows. The hotel's proximity to nearby villages and accessibility to various excursion sites make it an ideal base for cyclists, bikers and winter sports enthusiasts. Visitors appreciate the tranquil atmosphere, which strikes a perfect balance between nature and accessibility.
The breakfast offerings at the hotel garner praise for their quality and variety. Described as excellent, guests commend the freshness and deliciousness of the food with the breakfast room being continuously replenished. While some guests noted a lack of variety and occasional busyness in the mornings, the overall experience is positive with sufficient portions and a wide selection to start the day off right.
Dinner at Horský Hotel Neptun is generally well-received, featuring delicious and homemade-style foods that leave a favorable impression. The standout homemade soups and special festive meals receive particular praise. Although the menu is somewhat limited and might not cater to all tastes, the overall quality and simple, satisfying nature of the dishes are appreciated by most guests.
Regarding the rooms, feedback is mixed but leans positive in terms of cleanliness. The accommodations, although clean and partially renovated, are generally compact with minimalistic decor and older furnishings. Bathrooms in some rooms have seen updates, yet areas like spring mattresses and squeaky windows still require attention. The rooms are deemed functional and sufficient for brief stays.
Cleanliness throughout the hotel is consistently highlighted as a strong point. Guests commend the meticulously maintained spaces, including spotless rooms and newly renovated, clean bathrooms. The shared facilities, such as the whirlpool and sauna, are also well-maintained, reinforcing the hotel's commitment to high hygiene standards.
The staff at Horský Hotel Neptun receive widespread acclaim for their friendliness and helpfulness. Exceptional service at the reception, including accommodating late check-ins, is frequently mentioned. Although there are occasional logistical challenges, such as the temporary absence of receptionists or waitresses, the overall impression is that the staff's positive and willing attitude significantly enhances the guest experience.
In summary, Horský Hotel Neptun offers a tranquil and picturesque retreat with excellent service, cleanliness and commendable breakfast and dinner options. Despite some areas needing improvement, particularly regarding room size and amenities, the positive aspects make it a favorable choice for travelers seeking a serene mountain getaway.
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