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Summary of reviewsQueens Hotel is highly praised for its fantastic location, nestled in the heart of town, providing convenient access to shops, cafes, pubs and restaurants, as well as nearby attractions like Zip World and Snowdonia. The hotel's central position makes it an excellent base for exploring local hiking trails and engaging in outdoor activities. Visitors appreciate the incredible mountain vistas from the rooms and the added benefit of free parking. Despite the property showing some signs of being run down, guests found it warm and comfortable, especially during adverse weather conditions.
Breakfast at the Queens Hotel has received mixed feedback, but many guests found it very good, excellent and superb value. While issues with availability were noted, when offered, the breakfast was appreciated for its quality and cost-effectiveness. Guests also enjoyed nearby dining options for alternative breakfast plans.
Dinner reviews reveal mixed opinions with some guests praising the new chef for delicious dishes and enjoying the cozy restaurant and pub atmosphere. However, others mentioned the absence of advertised evening food options and inconsistent service quality. Despite these issues, the friendly staff and great location often enhanced the dining experience.
Room reviews highlight positive aspects such as cleanliness, spaciousness and comfortable furnishings. Many guests appreciated the exceptional room size and freshly decorated interiors. However, there were mentions of maintenance issues, such as signs of wear and tear, mould around windows and carpet cleanliness, indicating room for improvement in these areas.
Cleanliness feedback is mixed with several guests praising clean and tidy rooms while others criticized significant hygiene issues, including filthy bathrooms, dusty rooms and underwhelming shower pressure. Despite these criticisms, some areas were noted to be clean and sunny.
The staff at Queens Hotel receives overwhelmingly positive reviews, often described as friendly, welcoming and helpful. Guests appreciated the exceptional service, which significantly contributed to a memorable stay. Instances of dissatisfaction were minimal compared to the overwhelming commendations for the courteous and attentive staff.
Free WiFi is generally described as stable and supported by the helpful staff, although some guests experienced connectivity problems. Coverage seems to be better in certain areas of the hotel.
Queens Hotel is well-regarded for its family-friendly environment, offering spacious and comfortable family rooms with essential amenities. It is also noted for being pet-friendly, providing a convenient location for walking dogs and exploring nearby food places. Despite occasional noise, the hotel maintains a quiet atmosphere at night.
Guest feedback on beds is mixed with some finding them comfortable and spacious, while others reported issues with old, worn-out and uncomfortable mattresses. These mentions underscore the need for updated bedding to meet guest expectations.
Finally, the hotel is well-regarded for its dog-friendly environment, despite minor logistical challenges. The welcoming attitude towards dogs and the positive location enhance the overall guest experience.
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