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Summary of reviewsThe Terrace Hotel is celebrated for its prime town-centre location, which provides easy access to local bars, shops and attractions. Notably, its proximity to Ballyronan Marina, just a short drive away and ample parking facilities make it highly convenient for visitors exploring the area by car. Guests often praise the peaceful environment despite the busy surroundings, enhancing the overall appeal.
Breakfast at the hotel tends to receive favorable feedback for its inclusion in the stay and varied, satisfying options. Words like 'excellent', 'great' and 'fantastic' are used to describe the fresh, hot meals served. The traditional full Irish breakfast and the pancakes stand out as guest favorites, often complemented by the warm and helpful staff. However, there are occasional criticisms regarding the need for more variety in the continental offerings and better timing and accommodation for dietary needs.
The rooms at the hotel receive mixed reviews. Positively, guests often highlight the spaciousness and cleanliness of the rooms, finding them comfortable and well-organized. Specific rooms, such as the family rooms, are particularly appreciated for their practicality and ample space. On the downside, some guests note that the décor and amenities feel dated and maintenance issues like water stains, noise from the street and temperature control need addressing.
Cleanliness reviews are varied. While some guests find the rooms large and clean, others point out specific issues such as cobwebs, mouldy sink plugs and dirty carpets. These inconsistencies suggest a need for more rigorous upkeep throughout the hotel to meet higher cleanliness standards.
The Terrace Hotel's staff consistently earns high marks for their friendliness and helpfulness. Descriptions of the team include terms like amazing, wonderful and exceptional, indicating strong customer satisfaction. Staff members at both the reception and the restaurant are often praised for going above and beyond to enhance guests' experiences. While there are occasional mentions of newer staff needing to improve, the overall impression remains highly positive.
Regarding the beds, guests have mixed feelings. Many find them comfortable and conducive to a good night's sleep with double beds receiving particular praise. However, some guests feel the beds are too hard or worn-out, which impacts their comfort. Despite this, there is a general agreement that many beds are comfortable, but quality varies between rooms.
In summary, The Terrace Hotel is lauded for its excellent location and friendly staff, providing a generally comfortable and convenient stay. While the breakfast and rooms are positively reviewed, there are areas needing improvement, particularly in room maintenance and cleanliness to enhance the overall guest experience consistently.
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