Una Vida is a hidden gem located in Tulum town, offering a peaceful and relaxing environment away from the bustling crowds of the beach area. While some guests find the location a little far from the beach and main attractions, the hotel offers free bikes for exploration of the charming local restaurants and La Veleta. The breakfast experience at Ananda restaurant is delightful with homemade Papaya marmalade, freshly brewed cappuccinos and delicious smoothies. The dinner menu offers healthy and delicious options that guests found excellent with a beautiful view of the pool. The rooms are elegant, spacious and clean with lovely decorations and comfortable beds. The hotel's exceptional staff is attentive, friendly and professional, going above and beyond to make guests feel at home. The pool area is described as "spectacular" and offers a relaxing and comfortable environment for a refreshing swim with a pool bar and restaurant. The hotel offers various mindfulness activities like yoga, meditation that are included in your stay. Una Vida is a luxurious and romantic hotel that creates a magical ambiance perfect for a tranquil and enchanting stay.
Eterna Tulum is a brand new hotel with stunning and luxurious rooms, modern furniture and lovely architectural design. The hotel is situated in a quiet part of town, slightly far from the beach but in a convenient location nearby local coffee shops and restaurants in Tulum. The staff is warm, professional, friendly and always helpful with guests appreciating the nice energy of the staff and the fact that they go above and beyond to exceed expectations. The hotel offers fantastic amenities, including air conditioning and high-speed wifi that are both very convenient and efficient. The breakfast experience is a mixed bag, but there are still some enjoyable options to be found. The pool is a mixed bag with some guests raving about its beauty and others criticizing its size and cleanliness. However, the hotel's outdoor spaces were deemed great with spectacular facilities and architecture. The beds are extraordinarily comfortable with guests consistently mentioning how comfy they are. Despite some negatives, overall, guests found their stay comfortable and relaxing in a stylish hotel with good cleanliness and service.
Orchid House Tulum Jungle is a unique and stunning hotel set in a lush jungle environment that provides an exceptional stay. While it may be a distance from the beach, the hotel's tranquil location provides a peaceful retreat away from the hustle and bustle. Guests enjoyed the breakfast, describing it as delicious and fresh, although some found it a bit pricey. The dinner options received mixed reviews with some guests loving the food and drinks while others found the prices too high. However, the Nest, the hotel's rooftop restaurant, was praised for its breathtaking views and romantic ambiance. The rooms were stylish, spacious and well-appointed with a focus on integration with nature. Although some guests experienced humidity, cleanliness and noise issues, overall the rooms were comfortable and beautiful. Guests praised the staff for their friendliness and helpfulness and the pool area was a highlight for many guests, although construction noise could be bothersome. The beds were extremely comfortable, although some guests noted some wear and tear. Overall, Orchid House Tulum Jungle is a beautiful and exceptional boutique hotel, which is perfect for a romantic getaway in a serene environment.
Suites at TreeTops Tulum is a highly recommended destination praised for its excellent location, beautifully designed rooms and impeccable cleanliness. Nestled between the beach and the city center within a secure gated community in Aldea Zama, it offers a tranquil and private retreat. Guests appreciate the easy access to nearby shops and restaurants, although having transportation is beneficial due to its slight distance from downtown Tulum and the beaches.
The rooms are a standout feature, noted for their spaciousness, modern decor and luxurious amenities including smart TVs, large fridges and well-equipped kitchenettes. Comfort is paramount with many reviewers lauding the super comfortable beds, effective soundproofing and private balconies with some suites featuring their private pools. Cleanliness is consistently praised with all areas—rooms, bathrooms and outdoor spaces—maintained to high standards, further enhancing guest satisfaction.
Staff members are frequently highlighted for their friendliness, professionalism and responsiveness. The concierge, Estephania, receives special mention for her exceptional service, ensuring guests feel welcome and well-cared for throughout their stay.
The hotel’s free WiFi is generally reliable and fast, receiving positive feedback from guests who value the strong and stable connection. The pool area, both the main shared pool and the private plunge pools, are well-loved for their beauty and cleanliness, providing a serene escape complemented by comfortable loungers and a tree-lined courtyard.
Finally, while some guests note minor drawbacks such as the pools being chilly, the overall experience remains overwhelmingly positive. Suites at TreeTops Tulum combines safety, comfort, luxury and privacy with a beautiful setting, making it an ideal choice for a memorable stay in Tulum.
Lumina at LOSANTOS Tulum provides an exceptional retreat blending modern luxury with natural tranquility in the verdant and serene area of Aldea Zama. Surrounded by lush greenery, the property offers a peaceful escape while maintaining convenient access to Tulum's vibrant center and beautiful beaches. The spacious, beautifully designed accommodations are marked by modern elegance, featuring luxurious amenities such as private terraces, pools, and jacuzzis, and are consistently praised for their cleanliness and upkeep.
Guests frequently commend the property's attention to detail, from the exquisite decor to the comfortable and generously sized beds, contributing to a restful and relaxing atmosphere. Furthermore, the staff at Lumina are highlighted for their dedication and warmth, providing attentive and efficient service that enhances the overall guest experience. The reliable Wi-Fi, alongside the availability of a communal pool, modern gym, and essential facilities, ensures that guests' needs are well catered to.
Lumina's pool experiences are particularly noteworthy, offering a stunning outdoor pool area that blends beautifully with the natural surroundings and provides a tranquil oasis for relaxation. Benefits include the luxury of solitude in a pristine environment, complemented by modern fitness facilities and serene private pools that guests find delightful.
Although occasional minor issues like construction noise or Wi-Fi delays are mentioned, these are addressed promptly, ensuring a comfortable stay. The combination of a secure, peaceful location, luxurious accommodations, and excellent service makes Lumina at LOSANTOS Tulum a preferred choice for those seeking a tranquil yet connected experience in Tulum.