InfoSummary of reviewsThe Holiday Inn Express San Sebastian de los Reyes by IHG, is praised for its excellent location, making travel easy with its proximity to Barajas Airport, metro stations and major highways. Its situating in a quiet residential area grants it a peaceful ambiance while still being close to commercial areas and event venues like IFEMA and the Santiago Bernabéu stadium.
Guests have lauded the hotel's breakfast offering, describing it as complete and varied with a mix of cold cuts, hot options and pastries, contributing to an enjoyable start to the day. While the absence of a restaurant or bar is noted, the surrounding area provides ample dining options, mitigating this minor inconvenience.
The rooms are generally commended for their cleanliness, spaciousness and comfortable beds. The housekeeping is consistently praised for maintaining high standards, ensuring an inviting and spotless environment. However, there are occasional remarks about noise issues, outdated furnishings and limited in-room amenities.
Customer service is highlighted as a strong point with numerous reviews applauding the staff for their professionalism, friendliness and attentiveness. Specific staff members such as Sara, Veronica, Roberto, Alina and Paula receive kudos for their exceptional service, enhancing the overall guest experience.
Family-friendly features, including interconnected rooms and delightful touches like teddy bears, make it a suitable choice for those traveling with children. Families appreciate the spacious accommodations and the quiet atmosphere, though some mention the compactness of the family rooms when additional beds are used.
The hotel provides free WiFi, which many guests find satisfactory, though some report connectivity issues. Parking around the hotel is abundant and hassle-free with both free street parking and a paid underground garage, although the latter can be challenging for larger vehicles due to its narrow space.
Business travelers appreciate the hotel's functionality and supportive staff, which facilitate a smooth and convenient stay. Comfortable desks in the rooms and efficient communication, especially in English, add to its appeal for corporate guests.
In summary, the Holiday Inn Express San Sebastian de los Reyes by IHG, offers a combination of convenience, comfort and excellent customer service, making it a favored choice for a diverse range of travelers, from families and leisure tourists to business travelers. Show more
InfoSummary of reviewsBe Casa - San Sebastian de los Reyes, nestled in the peaceful surroundings of San Sebastián de los Reyes, offers travelers a tranquil retreat with the convenience of excellent connectivity to Madrid's center. The location is particularly favored for its closeness to the metro station and the airport, making it ideal for short stays and early travelers. Guests appreciate the quiet, green neighborhood and the proximity to various amenities, including supermarkets, parks, cafes, and the shopping centers, San Sebastián outlet and Plaza Norte.
The hotel impresses with modern and clean facilities, combined with exceptional staff service that adds to the overall appeal. Visitors often mention the impeccable cleanliness, highlighting the spotless condition of rooms and common areas, while praising the contemporary design. The spacious apartments are equipped with modern amenities, including a well-appointed kitchen, allowing for a convenient self-catering experience.
Dining at the on-site restaurant, Honest Greens, earns high praise for its healthy and original dishes, providing a delightful culinary experience with attentive service. Though breakfast is not included, alternatives are readily available, ensuring guests have dining options.
Be Casa excels in providing a welcoming environment with a warm and attentive staff. Receptionists like Wendy, Víctor, Andrea, and Veronica are frequently commended for their exceptional service and friendliness, enhancing guests' experience further. The hotel proudly accommodates pets, offering a pet-friendly experience cherished by animal lovers.
While Wi-Fi experiences are mixed, many find it reliable once connected, contributing to a pleasant stay. Similarly, parking offers secure options, albeit with a fee, presenting a slight challenge in convenience during busy times.
Overall, Be Casa offers great value for money with its modern facilities, spacious accommodations, and exemplary hospitality. It stands out as a favorable choice for travelers seeking comfort outside the hustle and bustle of Madrid, without compromising on accessibility to the city's attractions, making it a popular choice for repeat visits. Show more
InfoSummary of reviewsSercotel de los Reyes garners mainly positive reviews across several critical categories, making it a notable option for specific types of travelers.
The hotel's location is praised for its quiet, residential setting, making it an excellent choice for business travelers, family visits and short stopovers, particularly for those needing proximity to the Autonomous University of Madrid, the airport and the Jarama racetrack. Despite being away from central Madrid and having limited public transportation options, the tranquillity and nearby parks of the surrounding area are appreciated.
Guests are highly satisfied with the breakfast, which is deemed excellent and varied, featuring a hearty selection and tasty offerings like sweet cakes and quality coffee. The breakfast service is noted for its cleanliness and attentive staff. Though there are minor critiques about the need for more variety and better quality pastries, overall, the breakfast contributes significantly to guests' positive experiences.
Dinner opinions are mixed with weekday meals receiving acclaim for their high quality and reasonable pricing. However, the unavailability of dinner on weekends and early restaurant closing times present a notable inconvenience. Despite these drawbacks, the excellent service and good food quality make weekday dining a worthwhile experience.
The rooms are well-received for their cleanliness and comfort, featuring comfortable beds and spacious bathrooms. While they might be on the smaller side and could improve in soundproofing and room temperature control, the overall comfort and maintenance are satisfactory.
Cleanliness is a standout attribute of Sercotel de los Reyes, consistently praised across guest reviews. The hotel's high standard of hygiene extends from the rooms to the common areas with efficient and friendly cleaning staff contributing to the overall positive impression.
Staff interactions are another strong point with the hotel’s personnel frequently lauded for their friendliness, attentiveness and professionalism. Guest reviews reflect a highly welcoming atmosphere, enhancing the overall stay experience.
WiFi experiences are mixed with some guests finding the connection satisfactory, while others report signal issues and inconsistent coverage.
Parking receives varied feedback with some guests easily finding street parking and appreciating the available garage, while others face challenges finding spaces during peak times and find the paid parking fee high.
Guest opinions on the beds are divided. Some find the beds comfortable and conducive to restful sleep, while others critique the firmness and small size of the mattresses and pillows.
As a three-star establishment, the hotel is considered to offer decent value, matching the expectations for its rating. However, there is room for improvement in upgrading amenities and overall comfort.
Lastly, for business travelers, the hotel is seen as functional and practical, providing good value and a quiet environment suitable for work-related stays.
Overall, Sercotel de los Reyes is recognized for its cleanliness, friendly staff and good value with its tranquil location and quality breakfast standing out as key positive aspects. Show more
