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Summary of reviewsHotel Don Angel in Villanueva offers an exceptional location, nestled right in the heart of the town, which allows guests to explore nearby attractions with ease. The proximity to the University of Villanueva (UAX) makes it a convenient choice for academics, parents and students. Guests appreciate the vibrant surroundings filled with restaurants, cafes, shops and cultural sites. Despite its busy street location, effective soundproofing ensures a tranquil night's sleep and nearby parking facilities add to the hotel’s convenience. The staff's friendliness and the availability of amenities such as study rooms and a cafeteria enhance the overall guest experience, making it a well-regarded option for various kinds of visits.
The hotel's breakfast receives mixed reviews, though it is generally seen as a decent, convenient start to the day. Guests value the inclusion of breakfast in the room price and describe it as simple yet satisfying with coffee, pastries, toast and juice. The service is often praised for being attentive and efficient. However, there are mentions of limited variety and the industrial nature of some items like boxed juice and frozen pastries.
Dinner at Hotel Don Angel is well-received with guests enjoying good food, friendly staff and a pleasant dining ambiance. Dining at the hotel is considered practical and affordable with commendations for both food quality and presentation. Despite some mixed experiences and occasional specific dishes falling short, the dining options provide a reliable and budget-friendly choice for most guests.
Room experiences vary with many guests appreciating the spacious, bright and adequately comfortable rooms, some of which offer multiple balconies and beautiful views. Effective air conditioning and heating systems contribute to a comfortable stay. However, several reviews indicate the need for significant improvements, such as updating outdated furniture, improving lighting and maintaining cleanliness. Noise from adjacent rooms and corridors remains a concern for some guests and bathroom quality varies significantly.
Cleanliness standards at Hotel Don Angel present a mixed picture. While daily room cleaning and freshly washed sheets are appreciated, inconsistencies in cleaning practices and the condition of aged facilities detract from the overall experience. Guests have reported issues like dusty rooms, dirty floors, unclean bathrooms and occasional bugs, indicating a need for improvements in thoroughness and ongoing renovations.
The standout aspect of the hotel is the staff, who are frequently praised for their friendliness and attentiveness. The team’s welcoming nature and dedication to guest satisfaction significantly enhance the hotel experience with special mentions for the receptionist and manager Jose Maria. However, there are occasional reports of negative interactions.
Hotel Don Angel is also noted for being family-friendly, providing an environment that caters well to both parents and children. The personal touch from the owners and the attentive service create a comfortable and enjoyable family experience, despite some challenges with accessibility for guests with reduced mobility.
Bed quality at the hotel has received mixed feedback. While some guests find the beds comfortable, others have reported issues such as hard or sunken mattresses, small bed sizes and worn-out pillows. The need for bedding renovations is highlighted with comments about broken slats and unclean or outdated linens. Overall, improving the bedding could significantly enhance guests' sleeping experience.
In summary, Hotel Don Angel excels in location, staff friendliness and dining convenience. However, enhancing room maintenance, cleanliness and bedding quality would greatly improve the overall guest experience.
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