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For your wellbeing and comfort, the hotel's 58 non- smoking rooms offer breathtaking views over the Alps and the lake.
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Summary of reviewsHôtel du Grand Lac Excelsior, situated on the stunning shores of Lake Geneva, is lauded for its prime location, offering breathtaking lake and mountain views and easy access to Montreux's vibrant city center. Many appreciate the blend of tranquility and convenience with picturesque strolls into the town center, swimming access from some rooms and close proximity to public transportation and key attractions such as Chillon Castle and the jazz festival grounds.
Guests frequently highlight the breakfast experience as a standout feature, commending the diverse and delectable offerings, exceptional lake views from the breakfast room and the friendly service. The dinner service, while receiving positive remarks for food quality and the kindness of the staff, faces criticism for limited menu options, high prices relative to portion sizes and logistical issues such as early restaurant closures.
The rooms at Hôtel du Grand Lac Excelsior are spacious and family-friendly, often featuring balconies with scenic lake views. Cleanliness and comfort are generally praised, though there are calls for updates and refurbishment to modernize the décor and address maintenance issues like worn carpets and outdated fixtures. The historic Art Deco charm adds a unique elegance, but some aspects like the bathrooms require attention due to signs of aging.
The staff is regularly recognized for their exceptional hospitality. They are described as friendly, professional and particularly helpful, enhancing the overall guest experience. While isolated critiques about staff conduct exist, the overwhelming feedback emphasizes their positive impact on guest stays.
Wi-Fi service receives mixed reviews with some finding it fast and accessible and others noting inconsistent connections, especially in the rooms, occasionally necessitating additional purchases for reliable access.
The spa and wellness facilities, particularly the large indoor heated pool, are celebrated for their scenic relaxation potential, although parts of the wellness area need better maintenance and accessibility could be improved. Families find the hotel accommodating with spacious rooms and enjoyable amenities, making it a favored destination for family travel.
In summary, Hôtel du Grand Lac Excelsior excels in location, views and staff hospitality, offering a charming, albeit slightly dated, accommodation experience enhanced by commendable breakfast service and spacious, family-friendly rooms. Despite some areas needing enhancement, such as room updates and dining options, the hotel's tranquil ambiance and scenic beauty make it a compelling choice for visitors to Montreux.
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