This hotel is included in lists of sustainable hotels, indicating that it has implemented practices aligned with environmental responsibility as part of the Radisson Individuals brand.
This hotel has a positive eco-friendliness rating based on guest reviews and is part of Dedeman Hotels & Resorts International, which has stated commitments to sustainable tourism and responsible sourcing.
Astana International Hotel in Almaty receives notable praise for its prime location. Situated centrally, it offers easy access to transportation, local attractions and various dining options, making it a convenient choice for both leisure and business travelers. Guests appreciate its proximity to important venues such as Satpayev University and the city's sport complex, as well as the beautiful views from the rooms. This central positioning, combined with clean, comfortable rooms, polite and friendly staff and good breakfast selections, makes it highly recommended.
The hotel’s breakfast service has garnered mixed reactions. On the positive side, guests commend the hearty and varied breakfast options, highlighting delicious and filling meals that contribute to good value for money. However, there are critiques regarding the lack of diversity, occasional cold dishes and cleanliness issues in the dining area. Dinner services are similarly mixed, appreciating the affordable and tasty set meals while noting the limited availability and occasional quality issues. The ambiance in the dining room also leaves room for improvement.
Rooms at the Astana International Hotel are generally clean but could benefit from renovation. Guest feedback points to small, outdated rooms with issues such as old furniture, inconsistent amenities and occasional poor maintenance. Despite these drawbacks, standard amenities like slippers, bathrobes and toiletries are provided. Cleanliness is a recurring theme; while daily cleaning and fresh linens are appreciated, some guests report dirty carpets, dusty furniture and neglected hallways.
The hotel staff are praised for their friendliness, politeness and helpfulness. Many guests highlight the staff’s efforts in assisting with various needs, though some express dissatisfaction with occasional unwelcoming behavior and communication lapses. The professionalism and sociable nature of the staff generally leave a positive impression.
WiFi connectivity is an area needing significant improvement. Guests experience inconsistent signals and weak receptions, particularly in some rooms and floors, impacting activities like video calling and online work.
The hotel's spa and gym facilities receive mixed reviews. While the presence of a sauna is appreciated, issues with maintenance and functionality are noted. The gym, though convenient, is small and not always clean, yet its availability is a plus.
Parking at the hotel also presents challenges. Although private parking is available, it is often inconvenient due to blocked driveways and space monopolization by a car wash.
Beds at the hotel receive mixed feedback. Some guests find the mattresses and bedding comfortable and clean, while others point out issues such as joined single beds, creaky frames and old, uncomfortable mattresses.
Finally, many guests feel that the hotel falls short of four-star standards, citing outdated facilities and a lack of amenities typically associated with such ratings. Overall, while the hotel offers a satisfactory stay with several positive aspects, significant improvements in certain areas could enhance the guest experience.
This hotel is identified as a green hotel. While specific details about its eco-friendly practices were not available, this designation indicates a focus on environmental considerations.
This hotel is identified as a leader in sustainability among five-star hotels in Almaty, actively working to reduce its energy intensity. It promotes local sustainability initiatives, low-carbon transport options, and biodiversity protection. The hotel has taken steps to reduce single-use plastics.
This property holds multiple sustainability certifications including ISO 14001 (Environmental management system), ISO 50001 (Energy management systems), and ISO 9001 (Quality management systems), indicating a commitment to environmental responsibility and sustainable operations.
Plaza Hotel Almaty enjoys high praise for its strategic and serene location, blending tranquility with accessibility to main landmarks, offices and various restaurants. Situated in a quiet yet central area, guests appreciate the picturesque mountain views and pleasant neighborhood, ideal for leisurely walks. Although a bit far from the airport, its favorable position is well-suited for both business and leisure travelers.
The hotel's breakfast receives generally positive feedback, particularly for its freshness, taste and variety. While some guests suggest areas for improvement, such as the temperature and selection of the offerings, the majority finds the breakfast delicious and satisfactory, especially when dining at the second-floor restaurant.
Guest rooms stand out for their cleanliness, coziness and spaciousness with many enjoying the scenic views of mountains and rivers. Functional amenities and modern renovations contribute to the welcoming ambiance and daily housekeeping ensures the rooms remain fresh. Although minor issues like old furniture and noise from the boiler room are occasionally mentioned, the overall consensus is highly favorable.
Cleanliness is a notable feature with rooms and bathrooms consistently described as spotless and well-maintained. The hotel’s staff plays a crucial role in enhancing the guest experience, frequently praised for their friendliness, helpfulness and customer-oriented approach. Receptionists, in particular, are commended for their accommodating nature and efficient service.
The beds are another positive aspect, often highlighted for their comfort and the quality of mattresses and pillows. Despite a few negative remarks about sagging or worn-out mattresses, most guests are satisfied with the bedding, contributing to a restful stay.
Overall, Plaza Hotel Almaty is highly recommended for its convenient and peaceful location, excellent breakfast, clean and cozy rooms, outstanding cleanliness and warm, welcoming staff. It remains a favorite choice for repeat visitors and is well-regarded by travelers.
This hotel is listed as a sustainable option, suggesting it has taken steps to incorporate environmentally friendly measures and contribute to a more sustainable hospitality sector.
'Edelweiss,' situated in the scenic foothills of Almaty, offers an excellent retreat for nature lovers and adventure seekers due to its proximity to major attractions like the Medeo ice rink and ski resort and the Shymbulak ski resort. The hotel's tranquil environment, coupled with breathtaking mountain views from many rooms, enhances the overall experience, making it a highly recommended destination for those visiting Almaty. The spacious rooms with high ceilings and large windows maximize the stunning views, adding to the charm of the location.
Guests commend the politeness, friendliness and helpfulness of the staff, including reception and waitstaff, which significantly contributes to the welcoming atmosphere of the hotel. Special mentions of individuals like Manager Ivan and staff members like Dilnaz, Doszhan and Azatbek add a personal touch to the exceptional service provided.
The breakfast experience receives mixed feedback. While many guests appreciate the tasty and generously portioned breakfast options and the delight of dining on the terrace, some criticize the additional cost, quality inconsistency and organizational issues. Dinner follows a similar trend; some guests enjoy the meals and the ambiance of dining on the terrace, but others find the pricing steep and service inconsistent. The overall dining experience could benefit from better value and more consistent service.
Cleanliness at 'Edelweiss' is also mixed. Some rooms are reported to be clean and well-maintained, offering a calm and refreshing air. However, other rooms have issues like unpleasant smells, mold and stains. The inconsistent cleaning practices, particularly in bathrooms, can detract from the overall stay.
The rooms themselves are spacious and well-lit with modern amenities like air conditioning and hydro massage showers enhancing comfort. Yet, some rooms suffer from drafts, lack proper heating and have outdated furniture needing repair. Despite this, the comfortable, clean beds and basic amenities like bath towels and disposable slippers remain positives.
Wi-Fi at the hotel could use improvement, as guests have experienced patchy connections and slow speeds. However, the staff's responsiveness in addressing these issues does provide some reassurance.
'Edelweiss' caters well to families, offering spacious rooms and attentive service, particularly for children, adding to its family-friendly appeal. Nonetheless, bed quality varies with some guests enjoying new, comfortable mattresses, while others face discomfort from old or unstable beds.
Overall, 'Edelweiss' provides an affordable option with beautiful surroundings and mostly commendable service, making it a good choice for budget-conscious travelers. However, potential guests should be aware of the inconsistencies in dining, cleanliness and room quality to manage their expectations appropriately.
Grand Opera Hotel enjoys a prestigious location in the heart of the city, earning high praise from guests for its central yet tranquil setting. The hotel's proximity to restaurants, cafes, and attractions makes it an ideal base for exploring vibrant city life, with convenient access to public transport further enhancing its appeal for travelers seeking both value and convenience.
However, the breakfast experience at Grand Opera Hotel leaves room for improvement. Although diverse menu options are available through room service, the lack of an inclusive buffet and a dedicated dining space, combined with the late breakfast start time, often result in disappointment for guests anticipating a hearty morning meal.
The rooms at the hotel receive mixed feedback. Many appreciate their spaciousness and the comfort of having ample room to relax. Yet, the decor and furnishings show signs of aging, with some guests noting issues such as sagging mattresses, stained ceilings, and visible wear and tear. There are also inconsistencies in cleanliness, with some areas like hallways maintaining a high standard, while issues such as dusty corners, musty smells, and maintenance lapses in room cleaning detract from the overall experience.
Staff service at the Grand Opera Hotel experiences mixed reviews. While some staff members are recognized for their friendliness and responsiveness, there are reports of unprofessional conduct and difficulties with communication, especially regarding non-English-speaking staff. Improvement in customer service training could enhance the guest experience significantly.
Wi-Fi connectivity is another point of concern, as many guests face challenges with access, particularly in rooms and the restaurant. Those requiring reliable internet may need to manage expectations or seek alternatives while staying at the hotel.
In summary, Grand Opera Hotel offers a convenient location with spacious rooms and basic amenities, but improvements in breakfast offerings, room maintenance, staff professionalism, and Wi-Fi connectivity would significantly elevate the guest experience. For travelers prioritizing location and accessibility, the hotel provides a generally pleasant stay at a competitive price-point.
The Dostyk Hotel is a highly recommended choice for anyone visiting Almaty, thanks to its prime location in the heart of the city with easy access to transportation, restaurants and shops. Guests appreciate the quiet and cozy atmosphere, beautiful architecture and terrace with mountain views where breakfast is served. The hotel's staff is friendly and helpful and the breakfast buffet receives high marks. The rooms are clean, spacious and equipped with comfortable beds and good sound insulation. The hotel is commended for its cleanliness, exceptional staff and well-equipped spa and fitness center. The swimming pool is a highlight of the property, offering guests a relaxing escape. While the parking situation may be a mixed bag, the hotel offers on-site parking as a perk. The Dostyk Hotel is also a solid choice for business travelers with spacious desks in every room and exceptional room service. Unfortunately, accessibility for guests with disabilities seems to be a challenge. Overall, The Dostyk Hotel offers a luxurious 5-star experience with unrivaled service and attention to detail.
This hotel is listed among sustainable hotels, suggesting it has adopted certain green initiatives and practices to operate in a more environmentally conscious manner.
This hotel is Green Key certified and participates in Accor's Planet 21 program, which involves specific actions for sustainable operation, including waste management, reduction of energy and water consumption, elimination of single-use plastics, and a move towards carbon-neutral buildings. It provides sustainable toiletries and water purifiers in corridors.
STAR is centrally located in a vibrant part of the city, making it an ideal base for guests to explore local attractions and cultural landmarks. The hotel's strategic position provides convenient access to public transportation and an array of amenities, enhancing the travel experience for those looking to immerse themselves in the city's lively atmosphere.
Breakfast offerings at STAR receive mixed reviews, with some guests praising the delicious and varied choices, supported by attentive staff. However, others express disappointment with unmet expectations. The included breakfast adds value to the stay, particularly for those who had a positive experience.
Rooms at STAR are generally tidy and organized, providing essential amenities like air conditioning and secure lockers, contributing to guest comfort. Staff members are frequently commended for their friendliness and helpfulness, which enhances the overall experience. Nonetheless, there is room for improvement in facilities maintenance, particularly with plumbing issues.
Cleanliness is a strong point for STAR, with rooms and common areas frequently praised for their fresh condition. Although occasional lapses in cleaning and maintenance are noted, the hotel maintains a cozy and inviting atmosphere. The staff's commitment to service is evident, with many guests appreciating the multilingual and courteous team, who play a crucial role in guest satisfaction. Despite a few negative interactions, the majority of guests feel welcomed and well-cared for.
While beds garner varied opinions, the cleanliness of bedding is consistently praised. Some guests find the beds comfortable, though others suggest enhancements to improve overall comfort and consistency across sleeping arrangements. Despite some discrepancies, STAR’s efforts in providing a clean and welcoming environment are evident, with room for growth in certain areas to elevate the guest experience further.
This hotel is mentioned as taking steps towards sustainability, demonstrating an initiative to adopt greener practices in its services and operations.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 29 hotels in and around Vtoraya Pyatiletka