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Summary of reviewsQuest Burwood East enjoys highly favorable reviews, accentuated by its prime location, modern amenities and exceptional staff. Guests commend its convenient proximity to family, functions, healthcare facilities, parks, shops and restaurants, as well as the nearby tram route to Melbourne CBD. These features make it suitable for both personal and medical visits. The presence of amenities such as an on-site Keiser gym and a friendly pub or hotel further enhances the experience. Guests find the clean, comfortable and well-equipped apartments ideal for both short and extended stays with many noting the staff's friendliness and readiness to assist.
The rooms are spacious, modern and well-appointed, providing a relaxing and comfortable environment that is well-suited for families or those needing a home-like atmosphere. Guests appreciate the cleanliness, comfortable beds and well-lit interiors. While some minor issues like non-soundproof rooms and small trip hazards have been noted, the overall impression remains highly positive, thanks in part to the lovely and accommodating staff.
Cleanliness is generally well-regarded with many positive remarks about the clean and modern state of the rooms, comfortable beds and well-maintained kitchens. Daily room cleaning is seen as a plus, although there are occasional comments about specific areas needing better attention, like showers and washing machines. Despite isolated reports of severe cleanliness concerns, most guests highlight the hotel's friendly staff and easy check-in/out process with thoughtful touches like notes and treats adding to the welcoming atmosphere.
The staff receives consistent praise for their exceptional service with particular mentions of their friendliness, helpfulness and compassion. Individuals like Bram and Maya, as well as the housekeeping team, are frequently highlighted for their accommodating and communicative approach, enhancing the overall guest experience.
Parking is noted as convenient and secure with ample availability and ease of use. Guests appreciate being able to park close to their rooms. However, some dissatisfaction is expressed over parking fees and mischarges with suggestions that parking should be free given the availability of spaces. Despite this, the convenience of parking remains a strong attribute for the hotel.
The beds at Quest Burwood East receive high praise for their comfort with many guests highlighting the quality and cleanliness of the spacious apartments. Although there are a few mentions of beds being too firm or composed of two singles, the majority find the beds to be a significant positive aspect of their stay.
The hotel's pet-friendly accommodations are particularly lauded by dog owners. Guests appreciate the inclusivity and suitability for pets, mentioning clean and comfortable rooms with modern amenities. While there are recommendations for better waste disposal facilities and thorough cleaning to remove pet odors, the overall sentiment favors the convenience and comfort of traveling with pets. The helpful and friendly staff further enhance this positive experience.
In conclusion, Quest Burwood East is highly recommended for its excellent location, modern and comfortable rooms, clean facilities, exceptional staff, convenient parking and pet-friendly accommodations, making it a versatile choice for various types of stays.
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