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Summary of reviewsThe Riverside Hotel receives abundant praise from guests for its standout features, particularly its strategic location, exceptional breakfast, high cleanliness standards and remarkable staff service.
Located near the Monnow Bridge, the hotel is perfectly situated for exploring Monmouth’s charming town center, historic sites and various attractions. Guests consistently highlight the convenience of easy access to local shops, restaurants and scenic spots. The ample on-site parking further adds to the convenience, enhancing the overall accessibility for both sightseeing and attending events.
Breakfast at The Riverside Hotel is frequently complimented for its quality and variety. Guests rave about the hot cooked English breakfast and appreciate the swift service. Vegan options and the attentive staff, who go out of their way to fetch freshly baked croissants, enhance the breakfast experience. Despite minor criticisms, such as occasional undercooked eggs or a lack of fruit and pastries, the general sentiment remains overwhelmingly positive.
Rooms at the hotel are praised for their cleanliness and comfort with decent-sized, cozy rooms and well-maintained ensuites. While some areas of decor appear dated and occasional noise and maintenance issues are noted, the overall value for money and practical amenities offer a satisfactory stay for guests.
Cleanliness is a prominent feature of the Riverside Hotel with numerous reviews applauding the spotless and tidy environment. The housekeeping team is highlighted for maintaining high standards, ensuring a comfortable stay for guests despite the establishment's somewhat dated appearance.
The staff's exceptional service is a consistent theme in reviews. Described as welcoming, helpful and enthusiastic, the staff contribute significantly to guests' positive experiences. Personalized attention and a warm demeanor from team members, including commendations for specific staff like Matthew, enhance guest satisfaction.
Free WiFi at the hotel is frequently mentioned as a reliable and valuable amenity. Guests appreciate the fast and stable connection available throughout the property, which supports both leisure and business needs.
While some beds are noted as needing replacement due to discomfort issues such as protruding springs or being too soft, the majority of guests find the bedding to be clean and comfortable, adding to the overall restful experience.
In summary, The Riverside Hotel stands out with its prime location, exceptional breakfast, high cleanliness standards, comfortable lodgings and friendly, attentive staff, making it an excellent choice for visitors looking to fully experience Monmouth and its surroundings.
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