Hotels in Zapopan

54 HOTELS IN ZAPOPANRanking can be influenced by the commissions we receive.

Courtyard by Marriott Guadalajara Andares

Hotel in Zapopan

7.0

Good

From $96

Info

Summary of reviews

Courtyard by Marriott Guadalajara Andares is widely appreciated for its prime location in the heart of Guadalajara, offering easy access to numerous dining, shopping and entertainment options, particularly around the Andares shopping center. This makes it an ideal choice for both business and leisure travelers, as it provides a convenient base for exploring the vibrant local nightlife and other city attractions.

The breakfast experience receives both praise and critique. Guests enjoyed the inclusion of breakfast in the room rate and appreciated the variety of Mexican and American dishes with pancakes being a standout favorite. However, there are consistent concerns regarding the lack of variety, slow refilling of food trays and occasional issues with food quality and cleanliness.

Room conditions elicit mixed reviews. Many guests found the rooms comfortable, clean and spacious with quality beds and pillows, particularly highlighting the practicality of recently remodeled rooms. However, significant problems with cleanliness and maintenance were cited, including dirty floors, mold and malfunctioning amenities. Some rooms were noted to be small and lacked essential amenities such as microwaves and mini-fridges. Housekeeping standards also received notable complaints.

The dining service, especially for dinner, was considered to provide excellent value, though the hotel's lack of a dedicated dinner restaurant and parking were points of criticism. Guests often opted to dine at nearby establishments due to these factors.

Cleanliness is a recurring issue with multiple mentions of dirty bathrooms, stained linens and unkempt common areas. Despite its excellent location and friendly staff, the property’s overall cleanliness needs significant improvement to meet guest expectations.

Staff interactions are mainly positive with many guests praising their friendliness, professionalism and attentiveness, particularly the cleaning and kitchen teams. However, the reception team received criticism for slow and sometimes unprofessional service, which impacted the overall customer experience.

The free wifi at the hotel is generally reliable and adequate, though some guests experienced occasional connectivity issues. The gym facilities receive mixed feedback with some guests finding the equipment useful and others suggesting updates and maintenance are needed.

For those interested in nightlife, the hotel's location is perfect as it is surrounded by numerous bars, clubs and restaurants, which contribute to a lively atmosphere. However, this comes with the downside of persistent noise from nearby establishments which can disrupt those seeking a quieter stay.

The comfort of the beds also varies with many finding them soft and conducive to restful sleep, while others faced issues with old, saggy mattresses and unclean bedding. Some guests noted the discrepancy in providing a uniformly comfortable sleeping experience.

As a four-star hotel, Courtyard by Marriott Guadalajara Andares does not consistently meet the high standards expected with maintenance issues and inconsistent customer service detracting from its rating. Nonetheless, many guests still find the hotel a good value, particularly when taking advantage of special offers.

For business travelers, the hotel's location next to business hubs and shopping areas is convenient, although the business center itself received mixed reviews. The hotel is generally accessible and caters to guests with disabilities, although some areas of improvement were noted regarding the congestion of ramps and availability of accessible rooms.

Overall, while Courtyard by Marriott Guadalajara Andares excels in location and has a friendly staff, it needs to address issues related to cleanliness, room maintenance and reception service to fully satisfy its guests and offer a consistently high-quality experience.

Categories

Nightlife

Free Wi-Fi

Business