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Summary of reviewsDonatello Jeddah Hotel offers a mix of positive and critical feedback across various categories. The hotel's prime location near King Abdulaziz Airport, just a short drive away, makes it highly convenient for travelers in transit or those with early flights. Its setting on Khidmah Street provides easy access to the Madinah expressway and Mall of Arabia. However, its distance from the city center, entertainment hotspots and notable tourist attractions results in a quieter and somewhat remote atmosphere, which may not suit everyone.
Guests frequently commend the hotel's cleanliness and the spacious, modern rooms, often highlighting the luxurious room designs, ample space and well-kept bathrooms. Despite occasional inconsistencies in room maintenance, the overall aesthetic and cleanliness contribute to a comfortable stay. However, issues such as insufficient room service and occasional maintenance problems can slightly detract from the experience.
The staff at Donatello Jeddah Hotel receives high praise for their friendliness, professionalism and cooperative demeanor. The reception staff, in particular, are noted for their exceptional service and efficient check-in processes. While most interactions are positive, there are occasional mentions of less satisfactory service and delays in room service and laundry.
Breakfast at the hotel garners mixed reviews. Positively, the selection is often described as good or excellent with a spacious breakfast area and accommodating staff. However, guests have pointed out the need for more variety and noted that the breakfast offerings sometimes fall short of five-star standards. Issues such as the use of plastic plates and inconsistencies regarding breakfast inclusion in reservations are also mentioned.
Dinner experiences are similarly varied. While many guests find the restaurant food delicious and praise the hotel's café, others cite a limited variety, poor food quality and the restaurant's early closing time as drawbacks. The absence of room service after the main restaurant closes is also a noted inconvenience.
Cleanliness throughout the hotel is generally well-regarded with many guests appreciating the tidy and orderly rooms and common areas. Although there are occasional mentions of cleanliness issues, the hotel's overall standard of hygiene is viewed positively.
The WiFi service, however, receives mixed feedback with some guests reporting fast internet while others experience weak or inconsistent connectivity, particularly on higher floors. Parking facilities also draw varied opinions; while parking is available, the lack of shaded spaces and the need to use two elevators to access parking can be inconvenient.
Lastly, the beds and bedding receive a range of reactions. Many guests find the beds comfortable and clean, while others mention issues with bed size and comfort. Despite these mixed reviews, the overall room comfort and cleanliness are generally appreciated.
In conclusion, Donatello Jeddah Hotel is praised for its convenient location near the airport, clean and spacious rooms and friendly staff. However, it could benefit from improvements in breakfast variety, dining options, WiFi connectivity and some aspects of room maintenance to enhance the overall guest experience.
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