InfoSummary of reviewsAl Khuzama Resort in Taif is highly recommended for its prime location and family-friendly atmosphere. Situated in the heart of the city, it provides guests with easy access to a variety of services, restaurants and attractions. The surrounding area boasts luxurious dining options and tranquil spots perfect for relaxation. The resort is consistently praised for its spacious accommodations, making it ideal for family trips and short staycations.
The rooms at Al Khuzama Resort are generously sized and come equipped with private pools, balconies and clean environments. While the resort excels in providing ample space for large families or groups, there are areas needing improvement, such as modernizing furniture and enhancing room cleanliness. Essential amenities like irons and microwaves can be lacking and some guests have noted issues with outdated fixtures and inconsistent housekeeping.
Cleanliness receives mixed feedback with some guests commending the clean apartments and well-maintained facilities, while others report issues with dust, unclean bathrooms and general neglect in some areas. The resort management is working on improving cleaning standards, but further consistency is needed.
The resort staff garners high praise for their dedication, professionalism and friendliness. Notable employees such as Mahmoud and Wael are highlighted for their exceptional service and hospitable attitudes. Despite isolated critiques about service delays, the staff's cooperative spirit and courteous behavior significantly enhance the guest experience.
The pool facilities offer a variety of options, including heated indoor pools and entertaining water features for children. However, concerns about pool cleanliness and safety issues like broken tiles have been raised. Improvements in maintenance and better water temperature regulation are needed to improve the pool experience further.
The parking facilities at Al Khuzama Resort are generally well-received with dedicated and shaded spots for each unit enhancing convenience and security. However, occasional crowding and occupied spots have been noted, which can cause inconvenience.
For families, the resort offers a safe and enjoyable environment with various child-friendly amenities, such as a dedicated children's pool and spacious outdoor areas for play. The setting is ideal for family gatherings, vacations and staycations with designated BBQ areas and a calm atmosphere contributing to the positive experience.
On the downside, the resort's dinner services are underwhelming with non-operational in-house dining facilities leading guests to seek meals elsewhere. The absence of essential kitchen utensils and the lack of Wi-Fi and weak mobile network coverage pose additional inconveniences.
In summary, Al Khuzama Resort excels in providing a comfortable and convenient stay in an excellent location, particularly for families. Improvements in dining services, room amenities, cleanliness standards and internet connectivity would further enhance the overall guest experience. Show more
