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Summary of reviewsEmaar Legend is celebrated for its strategic location that places guests near a variety of essential amenities and attractions, making it a superb choice for travelers seeking value and comfort. Situated in Al Aziziyah, guests appreciate its proximity to bus stations, shopping centers, restaurants, and cafeterias, contributing to a seamless connection to important sites like the Grand Mosque. Conveniently, the hotel offers a complimentary shuttle service to the Haram Mosque, despite being a bit further away. The location, coupled with reasonable pricing, enhances the overall stay experience.
The rooms at Emaar Legend are generally clean and comfortable, with some guests praising the amazing views from certain rooms, though there are mixed reviews regarding room size and bed comfort. While the air conditioning and occasional spaciousness are appreciated, some travelers have reported smaller rooms and beds that may be uncomfortable. Moreover, there have been mentions of noise insulation issues and minor maintenance requirements, suggesting areas for improvement.
Cleanliness receives favorable mentions from guests, who often highlight the hotel's organization and immaculate condition. The decor and well-coordinated color schemes further enhance the visual appeal. Although some lapses in housekeeping and cleaning services were noted, the general sentiment leans positively, supported by excellent customer service, thoughtful amenities, and a quiet ambiance.
The staff at Emaar Legend are frequently praised for their professionalism and hospitable nature. Reception staff, in particular, stand out for their courteous and attentive service, contributing significantly to guest satisfaction. Despite occasional criticisms, the overall experience is underscored by respectful and cooperative employees who prioritize customer care.
Wi-Fi connectivity, however, presents a challenge, with several guests noting instances of slow or unreliable internet service, indicating a need for improvement. Enhancing this aspect would complement the hotel's offerings and support a more seamless stay.
Regarding bed comfort, reviews point to dissatisfaction with the size and firmness of the mattresses, which some guests found hard and uncomfortable. Although there are occasional positive mentions, travelers might want to verify bed arrangements in advance to ensure they meet comfort expectations.
Overall, Emaar Legend provides an attractive option for travelers visiting Makkah, marked by its convenient location, friendly staff, and good cleanliness, despite noted areas for improvement in room facilities and Wi-Fi service.
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