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Summary of reviewsHotel Spa Villa de Mogarraz is situated in a picturesque and charming village, offering guests stunning views and convenient exploration of the Sierra de Francia region. The location is highly praised for its tranquility, accessibility, and the special charm of the surrounding village, making it a memorable destination. Courteous staff further enhance the pleasant experience, contributing to the warm and inviting atmosphere of the hotel.
The hotel provides a breakfast experience that receives varied feedback. While many guests find the breakfast delicious and commend the variety and quality, others believe it could improve to align with the hotel's four-star rating.
Rooms at the hotel are spacious and comfortable, frequently recognized for their cleanliness and aesthetic appeal. Although some concerns about room temperature regulation and minor touch-ups have been noted, the generous room size and welcoming ambiance offer a satisfying stay for those seeking relaxation. Cleanliness across the hotel is generally well-regarded, despite occasional remarks about upkeep in specific areas, such as musty smells in certain rooms.
The hospitality of the staff is a standout feature, with many guests praising their friendliness and attentiveness. The exceptional service provided by employees like the receptionist Celia particularly enhances the guest experience, although there are rare instances of inconsistency.
The spa at Hotel Spa Villa de Mogarraz is appreciated for its relaxing massages, which guests describe as superb. However, the spa facilities are small and face some maintenance challenges, such as malfunctioning water jets and underperforming saunas. The spa's cleanliness could be improved, but despite these issues, guests often find their spa experience enjoyable.
Regarding comfort, the beds elicit mixed reviews. Some guests find them large and comfortable, while others experience discomfort due to mattress quality. Soundproofing issues have also been mentioned, including disturbances from the air conditioning unit.
Overall, while Hotel Spa Villa de Mogarraz has its appeal with a beautiful setting, excellent staff, and satisfying room cleanliness, guests suggest that improvements, particularly in breakfast quality, spa maintenance, and bed comfort, would help it fully embody the luxury expected of a four-star establishment.
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