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Summary of reviewsHoliday Inn Express & Suites - Brantford by IHG, enjoys high praise and positive reviews from its guests, largely attributed to its excellent and convenient location. Guests find it easily accessible due to its proximity to the main highway and major arterial streets, which, combined with nearby amenities such as restaurants and gas stations, makes it strategically positioned for travelers. The modern, clean property offers great value for money, complemented by a commendable breakfast service and efficient, friendly staff, culminating in a hassle-free stay in Brantford.
The breakfast experience at the hotel is highly rated with many guests commending the diverse and high-quality offerings, including scrambled eggs, turkey sausages and omelets. The clean, beautiful dining area and attentive staff further enhance the breakfast experience. Minor drawbacks, such as the use of paper plates and plastic cutlery, are noted but do not significantly detract from the overwhelmingly positive feedback.
Guests consistently praise the hotel rooms for their cleanliness, spaciousness and modern amenities. Comfortable beds and well-maintained, bright bathrooms contribute to an exceptional stay. The rooms are noted for being well laid out, enhancing the overall comfort and experience for travelers.
Cleanliness is a standout feature at the hotel with guests frequently highlighting the immaculate condition of both public spaces and private rooms. The property’s newness ensures everything is clean and functioning as expected, contributing to a calm and welcoming atmosphere, further enhanced by the super friendly and professional staff.
The staff at Holiday Inn Express & Suites - Brantford receive overwhelmingly positive reviews, being described as friendly, attentive and exceptionally helpful. Specific mentions of staff members, such as Erin and front desk personnel, underline the team's professionalism and dedication to ensuring a comfortable stay. Guests appreciate the warm, welcoming environment created by the polite and competent staff.
The indoor pool provides a decent option for relaxation, though some guests suggest it could benefit from being warmer and note it can feel crowded during peak times. The pool's availability can also be inconsistent, as it may occasionally be closed.
Lastly, the beds at the hotel are frequently described as exceptionally comfortable with guests highlighting the presence of fluffy pillows and soft lighting. These features contribute to a restful night's sleep, completing the overall positive experience at Holiday Inn Express & Suites - Brantford.
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