Info
Summary of reviews'Plaza de España' enjoys notable praise for its exceptional location, positioning guests within easy reach of central Salamanca attractions and transportation options. The hotel’s economic nature and centrality offer great value for money, complemented by a smooth check-in process and soundproof windows that ensure a peaceful stay despite the bustling surroundings.
However, breakfast at the hotel is a point of contention with no consistent provision within the premises, compelling guests to seek alternatives at nearby cafés. The lack of communication about breakfast specifics and additional costs is a noted drawback.
Rooms evoke mixed responses; while some guests appreciate the warmth, cleanliness and noise insulation thanks to new windows, others criticize the small size, outdated and poorly maintained furniture and inadequate amenities. Cleanliness standards also draw varied opinions with some rooms found clean and comfortable but many others dirty with issues like mold, cigarette burns and persistent unpleasant odors.
Interactions with staff are similarly divided. While virtual communication via WhatsApp is generally prompt and helpful, the absence of physical staff and unprofessional phone interactions have caused dissatisfaction. Service inconsistencies and problems with housekeeping further exacerbate the issue.
WiFi reliability is another area of improvement with inconsistent connection quality affecting many guests, though some report satisfactory performance in specific locations within the hotel.
Bed comfort is a significant concern, marked by cleanliness issues and inconsistent comfort levels. Some guests find the beds comfortable, but many report problems with dirty linens, stained mattresses and poor-quality pillows, negatively affecting the overall experience.
In summary, while 'Plaza de España' boasts a fantastic location and overall affordability, addressing issues with cleanliness, room maintenance, staff presence, breakfast consistency and bed comfort could substantially enhance guest satisfaction.
Show moreRead review summaries for all categories
Categories