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Summary of reviewsHotel Smilen is celebrated for its enviable location and idyllic setting. Nestled in a tranquil environment with stunning mountain views, it offers a peaceful retreat for nature lovers, conveniently close to Smolyan town and its attractions. The surrounding nature, including the serene Smolyan lakes and nearby eco-trails, invites guests to explore.
The hotel's breakfast experience receives praise for its delicious taste and local variety, featuring homemade items such as soft pastries and tea that evoke a nostalgic charm. Although there's room for improvement in terms of variety and some choices come with extra charges, the staff's effort in crafting a homemade breakfast stands out positively.
Dinner at Hotel Smilen is positively reviewed for its quality and flavorful meals. Guests often describe the dining experience as perfect, appreciating the well-prepared and fresh dishes. While the limited menu and early closing time are noted, guests generally enjoy the balanced meals offered.
The rooms at Hotel Smilen are frequently lauded for their spaciousness, comfort, and cleanliness. Guests appreciate the cozy, mountain-inspired atmosphere and the amenities provided, including deluxe rooms with fireplaces. Despite a minor oversight in mid-stay cleaning, the overall impression is one of comfort and satisfaction.
Cleanliness across the hotel is consistently highlighted, with visitors appreciating the well-maintained and spotless environment. The staff's dedication to upholding cleanliness contributes significantly to the overall peaceful ambiance.
Hotel Smilen's staff garners widespread praise for their friendliness and helpfulness. Their courteous and welcoming demeanor enhances the overall guest experience, making visitors feel at home. Although occasionally some staff members may not be present, the team is generally recognized for their commitment to providing a warm and inviting environment.
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