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Summary of reviewsHotel Artea Errota stands out for its strategic location, offering convenience and tranquility. Situated near Bilbao Airport and easily accessible via the train station and major highways, it serves as a practical choice for both domestic and international travelers. It is especially beneficial for those walking the Camino de Santiago, providing a comfortable, serene stopover. Guests often commend the beautiful natural surroundings and the hotel's old mill charm, featuring picturesque views that enhance its calm ambiance. Though locating the hotel can be challenging and nearby dining options are limited, the serenity, ample parking and proximity to essential amenities like supermarkets and bars make it a favored choice.
The breakfast offerings at Hotel Artea Errota are simple yet considerate with a focus on convenience. Guests appreciated the provision of coffee and pastries in the room, which is suitable for those with early schedules. While the breakfast is basic, including items like a Tassimo coffee maker and pre-packaged pastries, it is often seen as a kind gesture from the hotel, despite its limited variety. Some guests found it sufficient for a quick start, though those seeking more substantial or varied options might find it lacking.
Rooms at Hotel Artea Errota are spacious, providing ample light and comfort. While many guests find the large, comfortable rooms and bathrooms a positive aspect, the outdated interior design and occasional cleanliness issues detract from the experience. The lack of modern amenities such as air conditioning and the inconsistent cleaning standards in some rooms are noted. Despite these drawbacks, the large free parking area remains a plus for those traveling by car.
Cleanliness feedback is mixed with many guests describing the hotel as generally clean and cozy, while others highlight specific areas needing attention. Inconsistent cleaning standards, particularly in bathrooms and communal areas, suggest room for improvement in the hotel's cleaning routine.
Staff encounters at Hotel Artea Errota generally reflect a friendly and accommodating atmosphere with the owner often praised for being exceptionally helpful. While many guests experience welcoming and flexible service, there are instances of staff being unaccommodating and communication barriers due to limited language skills. The restricted reception hours can also be problematic, though the overall impression remains positive.
The beds at Hotel Artea Errota receive a mixed response. Many guests describe them as firm, clean and comfortable, contributing to a good night's sleep. However, issues such as uncomfortable mattresses, tight bedding and unsatisfactory pillows are noted, indicating that while the bedding quality is generally appreciated, there is room for enhancement.
Overall, Hotel Artea Errota offers excellent value with its convenient location, natural beauty and a generally positive guest experience, though there are areas such as breakfast variety, room cleanliness and bedding quality that could benefit from improvements.
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