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Summary of reviewsAknan Al Safa Hotel garners significant praise for its location, which is consistently described as beautiful, spacious and excellently placed. Guests appreciate the hotel's close proximity to various services, indicating a high level of convenience and accessibility.
Cleanliness reviews are mixed. While some guests commend the hotel for its reasonable prices and good staff interaction, there are frequent complaints about the presence of cockroaches and small insects, dirty and unmaintained rooms and worn-out furniture. Issues include unclean bathrooms with clogged sinks and bathtubs, unchanged and yellowed sheets, which suggests a general need for improvement in cleanliness to enhance guest satisfaction.
Staff interactions also present a mixed picture. Many guests appreciated the helpfulness and respectfulness of the morning shift employees and receptionists, who were often described as polite and courteous. However, there were reports of poor skills, bad treatment and rude behavior from other staff members, particularly at the concierge, indicating that the quality of service can be inconsistent.
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