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Summary of reviews'كنان السامر' earns high praise for its prime location, offering travelers a strategic and central spot within the city. Guests repeatedly appreciate its proximity to significant landmarks like Al-Andalus, Mall of Arabia and King Abdulaziz Airport. The hotel is surrounded by a variety of dining options and essential amenities such as groceries, mosques and laundromats, making it extremely convenient for those without a car. This accessibility contributes significantly to the hotel’s value for money.
Cleanliness reviews are mixed. Positive comments describe the hotel as clean, tidy and comfortable with some guests noting a high level of cleanliness and a quiet environment. On the other hand, a noticeable number of guests have pointed out issues such as dirtiness, bad smells, presence of cockroaches and worn-out furniture. These criticisms suggest that improvements are needed to maintain consistent hygiene and upkeep standards.
The staff at 'كنان السامر' receive a mix of feedback. A majority of guests commend the staff for their polite and helpful attitude, highlighting positive experiences with booking and customer services. The staff's overall good morale adds to a largely satisfactory guest experience. Nonetheless, some concerns are raised about the visibility and professionalism of the staff with particular mention of receptionists who attempted to increase prices beyond those listed on booking applications. Despite these issues, the staff's performance generally leaves a favorable impression on most guests.
In summary, 'كنان السامر' stands out for its exceptional location and value for money, though it faces challenges in maintaining consistent cleanliness and staff visibility. The positive aspects, however, tend to outweigh the negatives, making it a convenient and largely satisfactory choice for travelers.
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