InfoSummary of reviewsThe Embassy Suites By Hilton Syracuse Destiny USA enjoys a prime location in the heart of Syracuse, ideally positioned close to the Destiny USA mall. Guests frequently praise the convenient direct overhead pedestrian bridge connecting the hotel to this vast shopping and entertainment hub. The hotel's central placement near the main road and train station adds to its accessibility, making it an excellent base for exploring downtown attractions, university events and concert venues. Despite one mention of being in a parking lot next to the mall, the consensus remains favorable regarding its strategic location.
Guests consistently commend the hotel's complimentary breakfast, highlighting the quality and breadth of options, including custom-made omelets and a variety of non-pork items. The friendly breakfast staff with special mentions of team members like Tommy, add to the positive experience. While a few guests found the breakfast selection limited, the overall sentiment is that it exceeds standard hotel offerings.
Dinner at the hotel receives mixed reviews. The food and restaurant service are frequently appreciated with the complimentary evening drinks being a noted highlight. However, some guests encountered issues with phone communication, occasionally opting to dine at the mall.
The rooms are generally praised for their spaciousness, cleanliness and comfort. Guests especially enjoy the beautiful views from the king suites and the practicality of amenities like kitchenettes. However, some reported minor issues such as odd smells, temperature control problems and occasional noise disturbances. Overall, the rooms are considered comfortable and convenient.
The hotel impresses with its high cleanliness standards, frequently highlighted in guest reviews. Both rooms and common areas are described as very clean and well-maintained. The pool area also receives positive comments for cleanliness, although the pool's small size and occasional overcrowding are noted concerns.
Staff interactions are overwhelmingly positive with guests often describing them as friendly, helpful and accommodating. The team’s welcoming nature and dedication to guest satisfaction significantly enhance the overall experience.
Families find the hotel particularly accommodating, appreciating the spacious rooms and kid-friendly atmosphere. The indoor pool is a favorite among children and the hotel's proximity to the mall adds convenience. Despite occasional disturbances from non-guests, the hotel maintains a generally positive environment for family vacations.
The comfort of the beds receives favorable feedback with many guests finding them exceptionally comfortable compared to other locations. Some minor issues were noted with bedding quality, but the overall consensus is positive regarding bed comfort.
In summary, Embassy Suites By Hilton Syracuse Destiny USA offers a favorable experience for travelers with its excellent location, high-quality breakfast, clean facilities and accommodating staff. It stands out as a well-situated choice for those looking to explore Syracuse, attend events or enjoy retail therapy at the nearby mall. Show more
