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Summary of reviewsHotel Lluna offers a tranquil and convenient setting, particularly for those traveling by car with its ample parking space on an industrial estate near Alzira's center. Despite a somewhat unusual location, its proximity to the hospital and football field, coupled with a peaceful neighborhood, makes it suitable for a serene stay.
The breakfast at Hotel Lluna is highly appreciated for its variety and ambiance, featuring a spacious terrace and garden ideal for morning relaxation. Available as early as 6 am, the breakfast caters to early risers, although some find it basic. Overall, the service and setting earn positive feedback.
For dinner, the hotel receives high praise for the delicious and well-presented food. While the appetizers and meal variety are commendable, some operational aspects such as early closing times for the dinner service and bar, along with occasional inconsistencies in restaurant availability, suggest areas for improvement.
Rooms at Hotel Lluna present a mixed experience. Guests appreciate the modern décor, spaciousness and cleanliness of some rooms, but also report maintenance issues like peeling wallpaper and broken fixtures. There are functional problems, including non-operational amenities and cleanliness concerns, indicating a need for refurbishments and better upkeep.
The cleanliness of the hotel garners both praise and criticism. Well-maintained rooms are noted, but issues like dirty windows, floors and a general unpleasant smell are frequently mentioned. Some public areas and amenities, such as the juicer machine and fridges, also fall short of cleanliness standards, despite some guests finding the overall experience satisfactory.
The hotel’s staff is frequently praised for their friendliness, attentiveness and willingness to assist. The reception staff and waitresses, in particular, receive commendation for their professional demeanor and excellent service, although isolated incidents of less favorable interactions are reported.
While Hotel Lluna offers convenient amenities like free parking and hairdryers, the WiFi service is a significant issue. Many guests experience no connectivity, citing problems like incorrect passwords and lack of resolution during their stay.
The beds receive mixed reviews with many finding them comfortable and conducive to a good night's sleep. However, there are complaints about hard mattresses, short bed lengths and outdated bedding, indicating a need for bedding updates to ensure consistent comfort.
In summary, Hotel Lluna provides a generally positive stay with excellent staff service, good dining experiences and a peaceful location. However, areas such as room maintenance, cleanliness, WiFi connectivity and bed comfort require attention to meet guest expectations consistently.
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