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Summary of reviewsExe Auriense, nestled on the serene outskirts of Ourense, is highly regarded for its tranquil location and scenic surroundings. Guests delight in the hotel's peaceful environment, which serves as a relaxing retreat from the bustling city and appreciate the easy access and ample free parking that cater well to those traveling by car. The hotel’s proximity to attractive local areas like Ribeira Sacra adds to its value, making it a good choice for a quiet and calm stay. However, its remoteness from the city center means that a car is necessary to access amenities and activities in Ourense.
Breakfast at Exe Auriense stands out as a highlight with guests applauding the delicious and varied buffet spread. The spacious and bright breakfast room, the attentive service and the inclusion of gluten-free options cater well to diverse dietary needs. Despite few criticisms regarding variety and value for money, the overall consensus is positive, emphasizing the quality and abundance of choices available.
While the dinner service falls somewhat short of expectations due to limited variety and the absence of a full restaurant, some guests enjoy the lighter meal options and evening drinks. The cafeteria, though small and lacking ambiance, offers basic meals that suffice in a pinch. Feedback on dinner service is mixed with highlights of friendly staff but areas needing improvement in meal variety and dining ambiance.
The spacious rooms at Exe Auriense receive mixed reviews, predominantly praised for their cleanliness and comfort. Guests appreciate the large, well-maintained rooms and comfortable beds, though poor soundproofing and outdated decor are noted as areas needing enhancement. The cleanliness of the hotel, including its rooms and facilities, is frequently highlighted, though some guests suggest deeper and more consistent upkeep is necessary in certain areas.
The staff at Exe Auriense are a standout feature, consistently described as friendly, helpful and professional. Guests enjoy excellent customer service across various hotel areas, particularly at reception, where staff go above and beyond to ensure a pleasant stay. This positive interaction with the hotel team significantly enhances the guest experience.
The hotel's pool area is another appreciated amenity, providing a relaxing and enjoyable environment. Guests commend the pool's cleanliness and size, although some mention that access and maintenance could be improved. Seasonal closures of the pool have occasionally disappointed visitors.
Parking facilities at Exe Auriense receive high praise, offering ample, spacious and free options, including underground and covered parking, which is particularly convenient. The addition of a charging station for electric vehicles further elevates the parking experience.
For families, Exe Auriense is a decent choice, providing spacious rooms and family-friendly amenities like a nice swimming pool. While the hotel is suited for family trips, certain areas, such as the decor and the accessibility of nearby amenities, suggest room for improvement.
In summary, Exe Auriense delivers a comfortable and relaxing stay with standout features including its peaceful location, excellent breakfast, clean and spacious rooms and exceptional staff service. While there are areas for improvement, particularly in dining options, soundproofing and dated decor, the hotel offers a solid value for travelers prioritizing tranquility and comfort.
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