Info
Summary of reviews'Hôtel de L'univers' enjoys a stellar reputation largely due to its exceptional location in the heart of Arras. Guests appreciate its proximity to main attractions like the Grand Place and the Carriere Wellington, as well as its historical charm and tranquility despite a central position. Secure parking, although limited, adds to the convenience, especially for travelers with electric vehicles or those needing safe spots in a bustling city center.
The breakfast experience generally receives high marks for its variety and quality with guests often describing it as fantastic and superb. While there are some calls for improvements, particularly in terms of variety and fresh options, the overall impression remains positive. Dinner at the hotel's restaurant is similarly commended with many praising the delicious and high-quality meals and the friendly staff. Some minor concerns include a limited menu and occasional inconsistencies in availability and quality.
Room experiences are mixed but positive on the whole. Many guests highlight the spaciousness, comfort and modern decor of the rooms, enjoying clean, quiet spaces with well-equipped bathrooms. While some guests noted the rooms could benefit from modernization and improved sound insulation, the overall cleanliness standards are high and the charming classical decor adds to the hotel's appeal.
The staff at Hôtel de L'univers consistently receive high praise for their friendliness and professionalism. From welcoming receptionists to attentive dining service, the team contributes significantly to positive guest experiences, ensuring that visitors feel well cared for during their stay.
Free wifi is another aspect where experiences vary. While appreciated for being free and strong in the lobby, connectivity issues in the rooms have been noted, suggesting room for improvement. Nonetheless, the hotel offers convenient services for business travelers, including meeting rooms and a business center, adding to its appeal for work-related stays.
Family-friendly features, clean and comfortable environment and high-quality bedding further bolster the hotel's strong points. However, opinions on whether the hotel truly deserves its four-star rating are divided with some pointing to outdated facilities and decor as areas needing improvement.
In summary, Hôtel de L'univers provides a generally positive experience rooted in its central location, cleanliness, friendly staff and comfortable rooms, making it an attractive choice for a variety of travelers, from families to business guests.
Show moreRead review summaries for all categories
Categories
