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Summary of reviewsThe Town House by Innkeeper's Collection is situated in a highly esteemed riverside location, offering scenic views and convenient access to Norwich city centre. Its proximity to local attractions, dining options and public transport makes it an ideal choice for guests looking to explore the area. The hotel's staff are consistently lauded for their friendly and helpful service, making every effort to ensure a pleasant stay for visitors.
Guests generally find the rooms to be spacious, comfortable and clean, often enjoying the picturesque river views. While there are some minor concerns about room decor and occasional maintenance issues, the rooms are equipped with modern amenities that enhance the overall comfort. Cleanliness standards are notably high with well-maintained rooms and bathrooms receiving frequent praise.
The hotel's dining options receive favorable feedback, particularly for its value and quality. The breakfast offers good value with generous British fare and a pleasant garden ambiance, despite some mixed reviews on food quality and variety. Dinner experiences are mostly positive, particularly the carvery and pizzas, although occasional quality issues and the need for menu updates are noted.
The beds are widely regarded as comfortable, contributing to a restful experience. Some guests found the beds too firm, while pull-out and sofa beds were less comfortable. Families find the hotel welcoming and accommodating with large family rooms and friendly staff enhancing their stay, though room preparation for young children can be improved.
The hotel meets expectations for a three-star rating, offering good value for money despite some areas needing renovation. The free wifi service is inconsistent, requiring improvement, but the hotel's overall affordability and satisfactory standards make it an appealing choice for budget-conscious travelers. Overall, The Town House by Innkeeper's Collection provides a pleasant and convenient stay with strong guest satisfaction in several key areas.
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