The Hyatt Lodge Oak Brook Chicago is a luxurious hotel with a wonderful location surrounded by beautiful scenery, including wooded areas, water ponds and amazing outdoor spaces. The hotel staff stands out for their exceptional customer service with guests describing them as very friendly, accommodating and helpful. The hotel offers a fantastic pool and spa with many guests raving about its size and beauty. The hotel is family-friendly with accommodating staff and a large pool area. While some guests experienced discomfort with the beds, most found them comfortable and cozy. Overall, guests found the hotel to be a clean and comfortable respite with friendly staff and good internet.
Hilton Suites Chicago/Oakbrook Terrace earns positive feedback for its prime location, providing easy access to attractions such as the Oak Brook Mall and Drury Lane Theater, making it a convenient choice for shopping, dining, and entertainment. Visitors frequently return due to its central position and well-maintained facilities, complemented by professional service and spacious rooms.
The hotel's breakfast receives mixed reactions. While many appreciate the delicious taste and variety, the cost is a concern for some, though the friendly and accommodating staff enhance the overall experience. Accommodations stand out with generous room sizes and separate living areas, creating a home-like comfort. Guests commend the cleanliness and comfort of the rooms, noting the bathrooms' excellent water pressure and the beds’ superior comfort.
Cleanliness is a strong point, with the hotel maintaining a well-kept environment, though there are occasional reports of room-specific issues. Staff members consistently receive high praise for their friendly, welcoming, and accommodating nature. This personal touch enhances the overall guest experience significantly.
The pool provides a clean and enjoyable area, especially popular among families. While the water temperature and occasional crowding are noted concerns, the generally pleasant setting adds to the hotel's appeal. Parking is deemed convenient and secure, even if parking fees are a minor issue for some.
Finally, the hotel's beds are frequently highlighted for their comfort, contributing to a restful night's sleep. Overall, Hilton Suites Chicago/Oakbrook Terrace prioritizes guest comfort and convenience, making it a commendable choice for travelers seeking a pleasant and accessible stay.
Clarion Inn Elmhurst - Oak Brook near I-88, I-290, and I-294 is a well-regarded hotel celebrated for its strategic location in a serene suburban area. Its proximity to major highways provides convenience for travelers, while nearby dining and shopping options, including a Walmart and various shopping centers, add to its appeal. Guests appreciate the tranquil and safe environment, making it ideal for families exploring the area. Additionally, its reasonable distance from Chicago offers a balanced experience of quiet respite with access to urban attractions.
The hotel's rooms are frequently commended for their cleanliness and modern design. Guests enjoy spacious, comfortable accommodations with amenities such as a mini fridge, microwave, and coffee-making facilities. The comfortable beds, praised for their exceptional softness and cleanliness, significantly enhance the quality of stay. While some unconventional room layouts and lighting issues are noted, these do not diminish the overall positive feedback.
Cleanliness is a standout feature, with consistently maintained rooms and facilities creating an inviting atmosphere. The staff is highlighted for their exceptional service, with members described as friendly, welcoming, and accommodating. Individuals such as Leticia and Ms. Linda receive special praise for their outstanding customer service.
The hotel also provides a convenient parking area and accessible indoor pool, further enhancing guest experiences. While the pool receives positive remarks for its saltwater feature and friendly staff, there are some mentions of maintenance issues. Overall, the Clarion Inn Elmhurst - Oak Brook offers a comfortable, clean, and convenient stay with a friendly staff, making it a favorable choice for travelers.
The Quality Inn O'Hare Airport is highly appreciated for its exceptional location, offering convenient proximity to O'Hare International Airport, supplemented by a 24-hour shuttle service and free parking. This makes it an ideal choice for travelers with early flights or needing quick airport access. The hotel's location also benefits visitors wishing to explore local attractions and essential services, thanks to its easy access to highways and public transportation.
However, the absence of a provided breakfast, despite being advertised, has left many guests disappointed. The reason often attributed to COVID-19 measures did not suffice for many, leading to dissatisfaction amongst those expecting meals included with their stay.
Room opinions are generally positive with guests praising the clean, spacious and well-equipped rooms, furnished with essentials like refrigerators, microwaves and coffee makers. Comfortable beds and a quiet environment contribute to a restful stay. Despite this, some reviews highlight areas for improvement, particularly with outdated decor, occasional unpleasant odors and some cleanliness and maintenance issues.
The cleanliness of the hotel receives mixed feedback. While many guests commend the hotel for offering clean and comfortable rooms, as well as efficient and friendly cleaning staff, others note issues with the carpets, outdated common areas and occasional unpleasant smells. The friendliness and helpfulness of the staff, especially the front desk, receive consistent praise. Notable mentions of employees like Mira contribute to a positive atmosphere, although there are occasional criticisms about rude or inattentive behavior, particularly from the night staff.
Parking is generally appreciated for being free, but the limited spaces and safety concerns with the parking area are frequently noted. Some guests had trouble finding a spot when the lot was full and issues regarding cleanliness and security were highlighted.
The beds at the Quality Inn O'Hare Airport are frequently praised for their comfort, helping guests enjoy a restful night’s sleep with soft pillows and soundproof rooms, contributing to high satisfaction regarding sleep quality.
Overall, Quality Inn O'Hare Airport offers a convenient and comfortable stay for travelers, particularly for those with early flights due to its excellent location and transport services. Despite some areas needing improvement, most guests find the positives such as comfortable rooms, helpful staff and efficient airport shuttle service outweigh the negatives.
The Holiday Inn Express & Suites - Bensenville - O'Hare by IHG, located conveniently near O'Hare International Airport, garners positive reviews for its cleanliness, comfort and modern amenities, making it a preferred choice for travelers. Guests appreciate the strategic location, despite a lack of nearby dining options and the hotel's proximity to Route 290. Free and well-lit parking, combined with minimal disturbances from the airport, adds to the convenience, making it ideal for those with appointments or layovers at O'Hare.
Guests particularly commend the well-maintained rooms that are spacious, modern and exceptionally clean. The comfortable beds and quiet environment contribute to a restful stay with the hotel often surpassing traveler's expectations in terms of room quality. Although there are occasional mentions of minor issues, such as bathroom sink water pressure and road noise, the overall feedback is overwhelmingly positive.
The breakfast experience generally receives favorable feedback with guests appreciating the extensive variety and quality of the offerings, both hot and cold. While there are occasional criticisms regarding the prompt refilling of items and variability in taste, the breakfast area remains a highlight, providing a pleasant and substantial start to the day.
Cleanliness is a standout feature with numerous guests acknowledging the spotless rooms and common areas, which contribute to a comfortable and welcoming environment. Despite minor lapses, the high standard of hygiene is consistently maintained.
Staff at the hotel are frequently lauded for their friendliness, attentiveness and excellent service. The team’s helpfulness, particularly at the front desk, significantly enhances the overall guest experience with specific staff members receiving accolades for their outstanding assistance.
Parking, while free and generally convenient, does receive mixed reviews. Guests appreciate the large, safe and well-lit parking lot, although shared use with another hotel sometimes leads to full capacity, posing minor challenges in finding a spot.
The comfortable beds, clean and updated rooms and the overall quality of the hotel facilities and services contribute to a superior stay, making the Holiday Inn Express & Suites - Bensenville - O'Hare a highly recommended choice for travelers.
The Hampton Inn Chicago-O'Hare International Airport is highly recommended by guests for its strategic location, particularly its close proximity to O'Hare Airport, along with a free 24/7 shuttle service that ensures convenient and timely airport transfers. The hotel's easy access to major highways, nearby attractions like the Fashion Outlet of Chicago and various dining options make it an attractive choice for both business and leisure travelers. Business travelers specifically appreciate its closeness to convention centers.
Guests consistently praise the breakfast offerings, which start early at 4:00 am, featuring a variety of options and attentive service. While some suggest a more varied menu, many are satisfied with the delicious hot breakfast and the well-stocked selection.
The newly remodeled rooms receive high marks for their modern decor, spaciousness and cleanliness. Comfortable beds and well-maintained furniture contribute to a cozy and pleasant stay, even though some rooms may experience minor traffic noise or could benefit from better lighting options. Overall, guests find the room environment to be clean, comfortable and conducive to rest.
Cleanliness is a standout feature across the property with both the facilities and rooms maintained to high standards. Guests often highlight the updated decor and pleasant ambiance, making their stay more enjoyable.
The staff at the Hampton Inn Chicago-O'Hare International Airport are frequently described as helpful, friendly and professional. Notable mentions include shuttle drivers, breakfast servers and front desk personnel who enhance the guest experience with their accommodating attitude and efficient service.
The on-site pool is generally appreciated for being spacious and clean, though some guests note that the water temperature could be warmer. The availability of both a pool and hot tub is a plus, despite a few criticisms about restricted hours and occasional maintenance issues.
Parking at the hotel is another praised feature with free, ample and secure spaces available, making it a hassle-free experience for drivers.
For families, the hotel offers an excellent choice with amenities catered to children, such as a dedicated kids' pool and a friendly staff that ensures a comfortable stay for both parents and children alike.
Guests commend the comfortable beds, often highlighting them as a key component of a restful stay. The beds are described as very comfortable, although opinions on the pillows vary.
Rated as a three-star business hotel, the Hampton Inn Chicago-O'Hare International Airport meets the essential needs of business travelers with facilities such as a well-equipped business center, reliable meeting areas and convenient long-term parking. Overall, guests find it a practical and efficient option for business travel with reasonable rates and a willingness to return for future stays.
The Comfort Suites Chicago O'Hare Airport receives commendable reviews, notably for its strategic location and exceptional service. Conveniently positioned near O'Hare International Airport, the hotel is ideal for both layovers and quick access to flights. Its efficient shuttle service adds to the ease, offering smooth transfers to the airport and the nearby Rosemont train station. Guests appreciate the proximity to dining and shopping options, as well as major highways and downtown Chicago, making it a prime choice for travelers.
The hotel's complimentary breakfast is favorably mentioned for its variety and quality, featuring hot items and fresh coffee, which guests find particularly enjoyable. Dining is further enhanced by the hotel's connection to Pizzeria Uno, known for delicious deep-dish pizzas, adding a comforting dining option without the need to venture far. Rooms are praised for their cleanliness, spaciousness, and comfortable beds, which contribute to a restful stay. Families find the suite layout with separate living areas especially accommodating.
The hotel's high standard of cleanliness and friendly staff are known to create a welcoming and pleasant atmosphere. Staff members are frequently highlighted for their helpfulness and professionalism, enhancing the overall guest experience. While the WiFi can be inconsistent, and parking comes at an extra cost, the overall amenities and service offer a great value.
The Comfort Suites Chicago O'Hare Airport is recognized as a reliable, budget-friendly choice, particularly for business travelers seeking convenience near the airport, and families needing ample space and a kid-friendly environment. Overall, the hotel stands out as a practical and enjoyable accommodation option, leaving a positive impression on visitors.
Sonesta Simply Suites Chicago O'Hare Airport garners high marks from guests, primarily due to its exceptionally convenient location near O'Hare International Airport. The hotel is an ideal choice for travelers needing proximity to the airport, thanks to an efficient 24/7 shuttle service that ensures seamless access to and from the terminal. While the surrounding area may lack vibrancy, the hotel’s practicality for business travelers and its close proximity to the Fashion Outlet of Chicago make it a strategically advantageous choice.
Guests frequently laud the spacious and impeccably clean rooms, which resemble one-bedroom apartments. Equipped with full kitchens—complete with microwaves, stoves, refrigerators and dishwashers—the rooms offer a high level of convenience, particularly for those planning longer stays. Modern furnishings, comfortable beds and a quiet environment contribute to an overall relaxing experience. The cleanliness of the hotel is particularly noteworthy with numerous reviews praising the immaculate rooms, bathrooms and overall property hygiene. Although there are sporadic comments about needing improvement in certain areas, the general sentiment points to a well-managed and clean establishment.
The staff receives consistent praise for their friendliness and helpfulness, especially the front desk team, who are described as welcoming and accommodating. While the exceptional customer service is a defining trait of the hotel, some guests noted occasional instances of rudeness, but these were rare.
Parking at the hotel is spacious and affordable for long-term stays, although the additional fees for overnight parking came as an unwelcome surprise to some guests. Nevertheless, the ample parking space and overall reasonable costs are seen as positives.
The beds in the main rooms are repeatedly described as very comfortable, providing a restful night's sleep. However, the pull-out sofa beds do not share the same level of comfort, receiving criticism for being less than ideal. Minor complaints also include the main beds being smaller or softer than some guests prefer.
For business travelers, the hotel's proximity to the airport, secure business center, complimentary shuttle service and swift check-in process make it an excellent choice. Offering good value for money and a substantial array of amenities, Sonesta Simply Suites Chicago O'Hare Airport stands out as a prime option for both short and extended stays.
Springhill Suites by Marriott Chicago Elmhurst Oakbrook Area garners extensive praise from its guests across various review categories, particularly for its positive attributes. The hotel's prime location is frequently commended for its convenience, allowing easy access to the nearby airport and downtown Chicago, making it an excellent choice for conference attendees or travelers seeking city exploration. Situated amid diverse dining options and shopping malls, the location offers guests both accessibility and local attractions.
The breakfast offerings at the hotel are generally well-received, with guests enjoying the variety and quality that provide a great start to the day. Although the breakfast area can sometimes feel crowded, the diverse selection compensates for this, with staff ensuring a plentiful and hot meal that surpasses typical hotel standards.
The rooms are praised for their comfort and cleanliness, with guests appreciating their spaciousness and suitability for families. Despite minor comments on the firmness of beds and decor needing updates, the overall atmosphere is relaxing and inviting. The hotel maintains a high standard of cleanliness, contributing to a safe and organized environment that meets guests' expectations.
Staff performance is highlighted as a standout feature, consistently receiving accolades for their friendliness and exceptional hospitality. From the front desk to the breakfast buffet, the attentive and welcoming staff significantly enhance the overall guest experience, leaving a lasting impression.
Sleep Inn Oakbrook Terrace - Chicago stands out for its excellent location, making it an ideal choice for visitors exploring the Chicago area. Situated just 15 miles from downtown Chicago, the hotel offers a convenient midpoint between Wheaton and the city center. Guests appreciate its proximity to well-known areas like Oak Brook and Lombard, which provide numerous dining and shopping options. The neighborhood itself is safe and quiet, and the hotel provides ample self-parking, enhancing convenience for travelers arriving by car. Nearby attractions such as Yorktown Mall and Oak Brook Shopping Center, along with essential services, further add to the hotel's appeal.
The breakfast offerings at Sleep Inn Oakbrook Terrace - Chicago receive generally positive feedback, with many guests enjoying the quality and variety available. With a range of options including sausage or bacon, eggs, cereals, and pastries, the breakfast provides a satisfying start to the day, made even more enjoyable by a friendly staff. While some guests suggest improvements related to freshness and variety, the overall experience is appreciated.
Guests frequently praise the spacious, clean, and comfortable rooms at the hotel, which have undergone recent renovations resulting in modern and tastefully furnished accommodations. The cozy beds are often highlighted for their comfort, making for a restful night's sleep. The rooms are fresh-smelling and immaculate, reflecting a strong commitment to cleanliness. Some minor maintenance issues are noted, but overall, the rooms are a highlight of the stay.
The high standard of cleanliness at Sleep Inn Oakbrook Terrace is lauded by guests, with many describing their experiences as fresh and inviting. The hotel's immaculate condition, including both rooms and common areas, contributes to an enjoyable and comfortable stay. The staff's friendliness and accommodating nature further enhance the positive experience.
Staff interactions at Sleep Inn Oakbrook Terrace – Chicago are marked by exceptional service and friendliness. Notable individuals like Deborah and Liddy at the front desk are particularly praised for their accommodating and courteous demeanor. Guests frequently commend the professional and prompt responses to requests, underlining the excellent customer service provided by the entire team.
The parking amenities at the hotel are well-received, offering free, ample, and well-lit spaces that ensure security and convenience for guests. The proximity of parking to the rooms simplifies access, contributing to a hassle-free experience.
Finally, the beds at Sleep Inn Oakbrook Terrace – Chicago contribute significantly to the hotel's appeal. Guests consistently remark on the comfort of the beds, describing them as plush and amazing. This aspect of the accommodations ensures a cozy and restful experience for visitors, securing a positive overall impression of their stay.
Hampton Inn & Suites Bridgeview Chicago, IL garners positive reviews for its strategic location and modern amenities. Positioned near SeatGeek Stadium, the hotel's setting is ideal for various travelers, whether attending events or exploring nearby areas like Riverside and Evanston. Its proximity to Midway Airport and Interstate 55 enhances convenience for those catching early flights, while access to dining and entertainment venues within walking distance contributes to a balanced experience of tranquility and activity.
The breakfast offered at the hotel frequently satisfies guests with its diverse selection of hot and cold dishes, including favorites such as omelets and morning grits. Fresh strawberries, Chobani yogurt, oatmeal, and smoothies offer healthy options. The well-stocked breakfast and clean dining area, coupled with friendly service, enrich the overall morning experience.
Accommodations at Hampton Inn & Suites Bridgeview are consistently praised for their cleanliness, spaciousness, and modern furnishings. Guests appreciate the exceptionally comfortable beds, quiet environment, and soundproof rooms, ensuring a restful stay. The well-maintained property, featuring amenities like Netflix, meets the expectations of both leisure and business travelers.
Cleanliness stands as a hallmark of the hotel, with guests noting the immaculate condition of rooms and common areas. The staff, recognized for their warmth and professionalism, further enhances the guest experience, providing attentive and accommodating service that leaves a lasting impression.
Family-friendly offerings, such as bunk beds and spacious suites, cater well to visitors with children, complemented by amenities like an indoor pool. Despite mixed reviews regarding the pool's temperature and cleanliness, its family-friendly aspect remains appreciated. The hotel also provides ample free parking, particularly convenient for event-goers at SeatGeek Stadium.
Overall, Hampton Inn & Suites Bridgeview Chicago excels in providing a comfortable and welcoming stay bolstered by a strategic location, exceptional service, and family-friendly features, making it a preferred choice for travelers seeking modern convenience and hospitality.
Carlton Inn Midway offers a highly convenient and accessible location, especially appreciated by travelers needing proximity to Midway Airport and easy access to downtown Chicago via nearby transportation options. Guests commend the free shuttle service to the airport and the close vicinity to the Pulaski metro station and the Orange Line, which facilitate seamless travel. Despite commenting on the hotel needing updates, visitors find the strategic location and friendly staff to adequately compensate, providing good value and a positive overall experience.
Breakfast at the hotel receives mixed but generally favorable reviews. Guests typically find it meets expectations with a good selection of hot food items, though noted drawbacks include occasional issues with food restocking and variety. Nevertheless, the offering of a complimentary breakfast is a valued perk, especially for business travelers and families.
Guest feedback on the rooms at Carlton Inn Midway is varied. Positively, some note recent renovations, clean conditions, comfortable beds and family-friendly arrangements. However, a notable number of reviews highlight concerns with cleanliness, such as dirty carpets, unsanitary bathrooms and malfunctioning amenities, which overall suggest a need for improvement in maintenance and hygiene.
Cleanliness is a recurring issue with numerous reviews reporting unclean conditions throughout the hotel, including musty smells, pests and poorly maintained common areas. While some isolated feedback mentions satisfactory cleanliness, the majority call for significant improvements in this area.
The staff at Carlton Inn Midway receive high praise for their friendliness, helpfulness and efficiency, particularly the front desk personnel and shuttle drivers. Their efforts contribute positively to guest experiences despite occasional minor criticisms about night staff.
The free WiFi is a welcome amenity, though its reliability varies with better connectivity near the reception area but inconsistent performance in other parts of the hotel.
Parking, although appreciated for being free, poses some challenges due to limited space and tight maneuvering conditions. The hotel's stay, park and fly service is positively regarded, enhancing its appeal for airport travelers.
Guest experiences with the beds are mixed. While some find them comfortable, many raise concerns about cleanliness and mattress quality. The presence of stains and general discomfort suggests a need for upgrading bedding amenities to improve guest satisfaction.
Overall, Carlton Inn Midway is an appealing choice for travelers prioritizing location and convenient transport options, despite the noted areas needing attention and improvement.
Aloft Chicago O'Hare boasts an outstanding location that is frequently lauded by guests for its convenience and proximity to Chicago O'Hare Airport, with the added benefit of a complimentary shuttle service. Ideal for business travelers and tourists alike, the hotel is situated near the Donald Stephens Convention Center and surrounded by a vibrant area teeming with dining, shopping, and entertainment options. Visitors can easily explore nearby attractions, adding to the dynamic experiences available in Rosemont, all within a safe and lively environment.
Guests consistently praise the hotel for its modern and clean aesthetics, with rooms highlighted as spacious, comfortable, and elegantly appointed. The beds are a particular standout, offering a restful sleep and ample comfort. Despite being near the airport, the rooms are quiet, contributing to a pleasant stay. The property's cleanliness is a point of pride, with visitors often describing it as exceptionally clean and organized, further enhanced by the friendly and attentive staff who go above and beyond to ensure guests feel welcome and accommodated.
The hotel's commitment to guest satisfaction is evident in the positive interactions with staff members, many of whom receive personal commendations for their exceptional service. A dog-friendly environment adds to the charm, making it a suitable choice for travelers with pets. Although the breakfast offerings receive mixed reviews, guests appreciate the variety of dining options nearby.
The indoor pool area is a favored feature among families, despite occasional closures and maintenance issues. The pool complements an inviting ambiance supported by an enjoyable indoor bar and pool table. Parking at Aloft Chicago O'Hare is convenient for many, with covered garage options providing safety and accessibility, though some guests mention concerns about organization and pricing.
Overall, Aloft Chicago O'Hare is a well-recommended choice for travelers seeking proximity to the airport, clean and comfortable accommodations, and excellent service. Its location, amenities, and welcoming staff ensure a satisfying experience for those visiting the area.
Embassy Suites by Hilton Chicago Lombard is highly regarded for its convenient and vibrant location, offering easy access to numerous dining options, shopping centers, and major highways. Guests appreciate the hotel's prime setting, describing the area as safe, lively, and welcoming. Complementing the location, the hotel is commended for its cleanliness, with well-maintained and spacious rooms that provide a comfortable atmosphere despite some minor signs of aging.
A standout feature of the hotel is its impressive breakfast buffet, which is often highlighted as a major highlight of guests' stays. The variety of offerings, including a popular omelette station, ensures that all taste preferences are met, making it an excellent start to the day. The complimentary breakfast, along with two free drinks during the daily Happy Hour, adds substantial value to guests' experiences, especially for families.
The hospitality at Embassy Suites by Hilton Chicago Lombard is frequently praised, with the staff noted for their friendliness and professionalism. Guests feel valued and welcome, with exceptional customer service being a recurring theme in reviews. Families, in particular, find the hotel to be an ideal retreat, with a pool that delights children and a family-friendly environment that ensures everyone is well accommodated.
The hotel's pool serves as an appealing amenity for families, although it can be bustling at times due to its popularity with kids. While there are suggestions for improvements to the pool area, its overall cleanliness and functionality are generally appreciated. However, parking is a noted area of concern, as guests often express surprise at the associated fees, impacting their overall satisfaction.
Despite these minor drawbacks, the comfortable and generally well-liked beds contribute significantly to a restful experience for most guests. Overall, Embassy Suites by Hilton Chicago Lombard stands out for its convenient location, excellent breakfast offerings, and warm hospitality, making it a preferred choice for families and travelers seeking comfort and value.
The Crowne Plaza Chicago Ohare Hotel & Conf Ctr by IHG, is praised for its strategic and convenient location. Guests frequently highlight the hotel's proximity to Chicago O'Hare International Airport, the Donald E. Stephens Convention Center, the Rosemont Theatre and the Fashion Outlets of Chicago, making it an ideal choice for travelers attending events, shopping or looking for easy airport access. Complimentary shuttle services and nearby public transportation add to the convenience, enhancing the overall guest experience.
Breakfast at the hotel receives positive remarks for its quality, taste and variety with several guests describing it as delicious and excellent. Vegan options and a good selection of fruit are particularly appreciated. Despite some complaints about the lack of gluten-free options, high costs and the absence of free breakfast, when it meets expectations, it leaves a lasting positive impression.
Dinner experiences are generally favorable, especially at the bar, where the quality and taste of food are highlighted. However, limited restaurant hours, the absence of room service and basic menu choices are points of contention for some guests. Despite these issues, the overall dining experience is often satisfactory.
Rooms at the Crowne Plaza are praised for being spacious, clean and comfortable with guests enjoying the quiet atmosphere and plush beds. However, some rooms are described as outdated and in need of repairs with issues like poorly functioning AC units and musty odors mentioned. Nevertheless, the combination of space and comfort remains a significant positive aspect of the guestrooms.
Cleanliness receives mixed reviews. While many guests describe the hotel as very clean and fresh, there are occasional issues with thoroughness in cleaning and outdated facilities. Nonetheless, the hotel's efforts to maintain cleanliness are appreciated by many.
The staff consistently receives high praise for their friendliness, helpfulness and professionalism. From check-in to check-out, guests commend the efficient, welcoming service provided by the front desk, management, shuttle drivers and restaurant staff, significantly enhancing the overall guest experience.
The gym and pool receive mixed feedback. The gym is valued for its availability but needs better maintenance and more diverse equipment. The indoor pool is appreciated for its size and operating hours but suffers from issues like cold water and occasional maintenance lapses.
Parking presents some challenges. While some guests find parking convenient, many are displeased with the high fees and occasional difficulties in finding a spot. Issues with multiple parking charges and a need for better parking garage maintenance are noted by several guests.
The beds in the hotel are widely praised for their comfort with many guests describing them as soft and cozy, contributing to a restful sleep experience. However, occasional complaints about bed firmness and size do surface but do not significantly impact overall satisfaction.
While the hotel is advertised as a four-star property, some guests feel it falls short in certain areas, particularly in terms of maintenance and cleanliness. However, the price-quality ratio is deemed reasonable and the location is highly appreciated, making it a value-for-money option for many travelers.
Finally, the Crowne Plaza is highly favored by business travelers due to its convenient location near the convention center and airport. The hotel provides a functional office setup, making it suitable for those attending meetings and conferences, despite some connectivity issues in the business center.
Overall, the Crowne Plaza Chicago O'Hare Hotel & Conference Center offers a mix of positive experiences, particularly noted for its location, staff service and comfortable accommodations, while certain areas like dining hours, room maintenance and parking fees could use improvement.
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