InfoSummary of reviewsThe Water Rat Ironbridge is highly praised for its picturesque location by the River Severn, offering guests serene riverside views and easy access to the charming town of Ironbridge and its notable museums. The hotel's well-kept, newly refurbished accommodations, complemented by beautiful gardens, contribute to a tranquil yet convenient stay in the Ironbridge gorge area.
Breakfast at The Water Rat Ironbridge receives exceptional feedback with guests lauding the delicious, well-cooked options and the friendly service, particularly from Sue, the breakfast host. The meals feature fresh, high-quality produce, ensuring a pleasant start to the day in a relaxed atmosphere. Dinner is also commended for its variety, generous portions and superb presentation, creating a dining experience likened to enjoying a home-cooked meal.
The rooms are noted for their cleanliness, comfort and modern furnishings. Guests appreciate the spacious layouts and stunning views, whether of the river or the well-tended gardens. The bathrooms, equipped with large showers and amenities like tea, coffee and access to fresh milk, add to the overall comfort. Despite a few minor issues such as noise from extractor fans, the rooms provide a uniquely charming and restful retreat.
Cleanliness is a standout feature across the board with both the rooms and public areas keeping impeccably tidy. This emphasis on cleanliness, combined with modern decor, enhances the welcoming atmosphere of the property.
The staff at The Water Rat Ironbridge are consistently praised for their friendliness and helpfulness, contributing significantly to the positive guest experience. The warm and attentive service is highlighted, particularly during breakfast, which leaves a lasting positive impression.
While the free WiFi service has been reported as unreliable, especially in the annexe, the staff have been proactive in offering solutions to mitigate this inconvenience. Additionally, the beds receive mixed reviews with guests noting variations in comfort and size preferences.
Overall, The Water Rat Ironbridge offers a modern, clean and pleasant stay, providing excellent value for money and a highly recommended choice for visitors seeking a delightful combination of convenience, comfort and superb service. Show more
InfoSummary of reviewsThe Best Western Valley Hotel, nestled in the picturesque Shropshire countryside, stands out as a favored destination for both leisure and business travelers due to its exceptional location, friendly staff and commendable amenities.
Set near the iconic Iron Bridge and alongside the serene River Severn, the hotel's location is often cited as one of its greatest assets. Guests appreciate the convenience of being close to numerous historic attractions, museums, cafes and shops within Ironbridge village. The idyllic setting, complemented by the hotel's beautiful gardens and outdoor spaces, provides a peaceful and relaxing atmosphere, ideal for sightseeing or leisurely strolls. Ample parking and easy access further enhance the overall guest experience.
Breakfast at the Best Western Valley Hotel is highly regarded with guests frequently praising the variety, quality and quantity of options available. Both continental and full English offerings receive high marks and the professional service from the staff adds to the positive dining experience. Although some guests suggest rotating the menu more frequently to avoid repetition, the majority find breakfast to be a delightful start to their day.
Dinner at the hotel’s restaurant also receives high praise for the quality and presentation of its dishes. Guests commend the friendly and attentive restaurant staff, which significantly contributes to their enjoyment. Despite some limitations for vegetarians and occasional mentions of disappointing meals, the overall dining experience is positively reviewed.
Rooms at the hotel receive mixed but generally positive reviews. Guests highlight the cleanliness, comfort, spaciousness and charming decor of many rooms, often mentioning the modern bathrooms and lovely garden views. While some rooms are described as small or dated, the hotel maintains a high standard of cleanliness, which is consistently appreciated.
Staff at the Best Western Valley Hotel are often described as friendly, helpful and professional. Many guests highlight the warm welcomes, attentive service and genuine hospitality of the staff, which significantly enhances their overall stay.
The hotel’s free WiFi service receives mixed feedback with some guests experiencing stable connections and others facing significant issues with reliability and speed. However, the ample and convenient parking consistently receives positive remarks, thanks to the spacious, well-maintained and easily accessible car park.
For families, the hotel offers a welcoming environment with spacious rooms, comfortable beds and a children’s play area. The family-friendly atmosphere, coupled with the accommodating nature of the staff, makes it an ideal choice for celebrations and getaways.
The beds, while generally clean and comfortable, receive varied opinions regarding their size and softness. Some guests find them conducive to a restful sleep, while others note areas for improvement in terms of comfort.
As a three-star hotel, Best Western Valley Hotel delivers a service level that meets expectations, providing fair and adequate accommodations. While the rooms may be small and basic and some areas could benefit from updates, the overall experience aligns well with its rating.
For business travelers, the hotel offers a mixed experience. Its conducive location, good food and friendly staff provide a pleasant stay. However, improvements in receptionist service and internet connectivity could enhance the experience further.
In summary, Best Western Valley Hotel excels with its picturesque location, friendly staff and high standards of cleanliness. Though there are areas for improvement, particularly with WiFi and room updates, the hotel remains a preferred choice for many travelers seeking a comfortable and enjoyable stay in the historic Ironbridge area. Show more
