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Summary of reviewsThe Best Western Ship Hotel enjoys praise for its exceptional and central location in Weybridge, making it a highly convenient base for various purposes. Guests appreciate its proximity to shops, restaurants, pubs and key attractions such as Brooklands Museum and Thorpe Park. The ample free parking and easy access to the Weybridge train station further enhance its appeal. The hotel's picturesque surroundings offer a peaceful retreat amidst town life, ensuring a pleasant and hassle-free experience.
Guests generally have positive feedback about the breakfast, noting the quality and freshness of the food. The full English breakfast stands out for its brilliant presentation and taste. The buffet setup offers a variety of choices, including traditional English fare, continental options and even vegetarian and gluten-free selections. Excellent service from the staff and comfortable dining areas are also frequently mentioned. Although a few guests found the breakfast overpriced or experienced issues with cold food, the overall sentiment is favorable.
Dinner reviews are mixed with many guests enjoying the excellent and reasonably priced meals at the restaurant and bar. However, others were disappointed with the limited menu options and food quality, recommending local dining alternatives instead. The bar staff receive positive feedback for their friendliness, though some guests found the drinks overpriced and poorly mixed.
The rooms receive largely positive feedback for their spaciousness, cleanliness and modern amenities. Guests appreciate the comfortable bedding and well-maintained bathrooms. However, some mention heating issues during warmer months and occasional noise depending on room location. Despite minor drawbacks, the majority of guests enjoy a comfortable stay.
Cleanliness is generally well-maintained with many commenting on the spotless condition of rooms and bathrooms. However, common areas like corridors and stairwells need attention with some guests noting carpets in need of replacement and occasional musty smells.
The staff consistently earn high praise for their friendliness, professionalism and helpfulness, contributing significantly to a pleasant stay. Guests appreciate the staff's proactive and accommodating nature, although a few instances of less impressive service are mentioned.
WiFi receives mixed reviews but is generally regarded as satisfactory with most guests finding it reliable and fast. A few experienced slower connections.
The parking facilities are highly regarded for their convenience and availability of ample free, secure on-site spaces. Guests appreciate the ease of access and the overall practicality, making it an advantage for those staying at the hotel.
Families find the hotel suitable with spacious family rooms and a welcoming atmosphere. The hotel provides convenient amenities for parents and children, ensuring a comfortable stay. Dining is enjoyable and the hotel staff take special care to accommodate family needs.
The beds are a highlight with many guests describing them as comfortable and conducive to a restful sleep. While there are mixed opinions on mattress firmness, the general feedback suggests that most guests enjoy the spacious and comfy beds.
As a three-star establishment, the hotel offers good value for money, meeting expectations for its category. Despite some areas needing updates, it provides a good overall stay with pleasant experiences noted by many guests. Breakfast stands out as a highlight, although some parts of the hotel could benefit from a refresh. Overall, the Best Western Ship Hotel offers a decent and enjoyable stay, especially given its location and accommodating staff.
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