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Summary of reviewsThe Ely Hotel by Chef & Brewer Collection showcases numerous positive attributes, making it a preferred choice for various travelers. Its location in a serene wooded park near the M3 is praised for providing peaceful surroundings while maintaining convenient access to key landmarks such as Sandhurst Military Academy, Blackbushe Airport and Camberley. This makes it a strategic stopover for both business and leisure travelers.
The breakfast offerings are a standout feature, lauded for their quality, variety and prompt service. Guests particularly enjoy the full English breakfast and Eggs Benedict, appreciating the fresh and well-cooked selection available. The breakfast service is efficient and caters well to children and vegans. While the continental options could see improvement, the overall breakfast experience remains highly positive.
Dinner at the hotel also garners favorable reviews with guests enjoying a wide range of tasty and well-presented dishes. The pub adjacent to the hotel is noted for its excellent and reasonably priced food. Despite some occasional inconsistencies in meal preparation and service times, the dining experience is generally well-received with many guests highlighting the superb ambiance and courteous service.
Cleanliness is another area where the Ely Hotel excels with guests frequently commenting on the spotless, well-maintained rooms and bathrooms. The recently refurbished and tastefully decorated accommodations are spacious and comfortable, contributing to a restful stay. The staff's attention to cleanliness and friendly demeanor enhances the overall guest experience.
The staff at Ely Hotel receive exceptional praise for their hospitality and dedication. Guests frequently commend the reception and dining staff for their friendliness, attentiveness and willingness to assist. This contributes significantly to the welcoming and pleasant atmosphere of the hotel.
However, the hotel’s WiFi service needs improvement, as numerous guests report issues with connectivity and speed. Addressing these concerns could enhance the overall guest experience further.
Families find the hotel particularly accommodating, thanks to spacious family rooms and proximity to attractions like Legoland. The staff’s courteous nature and the ample food options contribute to the family-friendly environment, making it a suitable choice for family events and gatherings.
The hotel also makes efforts to accommodate guests with disabilities, offering spacious parking and accessible rooms with necessary amenities. While there are minor suggestions for improvements, such as better WiFi and clearer markings in the car park, the hotel largely succeeds in providing a comfortable and accessible stay for all guests.
Lastly, the beds at the Ely Hotel receive numerous positive remarks for their comfort, contributing to a restful experience. Although there are occasional mismatches in firmness preferences for mattresses and pillows, the overall consensus is that the beds are very comfy and conducive to a good night's sleep.
In summary, the Ely Hotel by Chef & Brewer Collection is celebrated for its excellent location, high-quality breakfast and dinner options, exceptional cleanliness and comfort, welcoming staff and family-friendly amenities. While there are areas for improvement, particularly in WiFi connectivity, the hotel's positive aspects significantly enhance the overall guest experience.
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