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Summary of reviewsCity Express by Marriott Ensenada enjoys an excellent and central location, making it a convenient choice for both work and leisure travelers. The hotel is situated in the heart of the city, close to the beach and popular dining and entertainment spots, which many guests found highly practical. Visitors appreciated the quiet environment, which allowed for a restful stay without the noise of the bustling city life and the modern room furnishings and reliable parking options added to the convenience.
The breakfast offerings at the hotel received generally positive feedback with guests praising the quality, good service and the convenience of a continental breakfast that many found tasty and a pleasant start to their day. Although some guests felt that more variety could enhance the breakfast experience, the inclusion of breakfast and free coffee was well-received. The excellent location further complemented the breakfast experience.
The rooms at City Express by Marriott Ensenada were noted for being comfortable and clean with necessary amenities for a peaceful stay. Guests highlighted the friendly and professional staff who provided good service. While some reviews mentioned minor issues such as small showers or occasional smells, the overall cleanliness and quiet environment were appreciated by many.
The hotel's cleanliness received mixed reviews. While many guests praised the friendly staff and clean environment, some noted specific issues like hair upon arrival and occasional unpleasant smells. However, the overall sentiment leaned towards a positive assessment of the property's cleanliness.
The staff at the hotel were frequently described as friendly, attentive and professional, contributing significantly to a welcoming atmosphere and high customer satisfaction. Housekeeping staff, in particular, received commendation for their thorough service which maintained the hotel's cleanliness.
The pool was highlighted positively for being clean, warm and of a good size with many guests, especially children, enjoying the facility. However, some noted limitations such as the pool closing early and lacking features for disabled access.
Parking at the hotel was generally considered secure with an appreciated safe parking garage in sight. Nonetheless, some guests found the parking lot to be small and occasionally overcrowded, leading to mixed reviews about the parking experience.
Guest feedback on the beds was varied; many found the mattresses hard and uncomfortable and issues were noted with the quality and cleanliness of bedding. Despite this, some guests found the beds to be very comfortable, indicating individual preferences played a significant role in the mixed feedback.
In summary, City Express by Marriott Ensenada is a centrally located, clean and quiet hotel with friendly staff and convenient breakfast offerings, making it a good choice for travelers. Minor issues with room size, cleanliness details, pool hours and bed comfort did not significantly detract from the overall positive guest experience.
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