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Summary of reviewsThe Highland Hotel by Compass Hospitality, located in the picturesque village of Strathpeffer in the Scottish Highlands, attracts guests with its tranquil, scenic surroundings and grand historic architecture. The hotel's prime location provides easy access to various activities, nearby attractions and stunning landscapes, making it an ideal base for both short visits and extended stays.
Breakfast at the hotel leaves many guests satisfied with its hearty and varied buffet, though some improvements in consistency and variety are needed during peak times. Dinner, however, often falls short of expectations with issues related to food quality and service speed being common complaints. Guests appreciate the comfort and cleanliness of the spacious rooms, although many note that the decor and furnishings are outdated and in need of renovation. Mixed reviews regarding cleanliness suggest some areas of the hotel would benefit from enhanced cleaning and maintenance.
The staff generally receive high praise for their friendliness and helpfulness, contributing positively to guests' overall experiences, albeit with occasional lapses in professionalism and efficiency. While the free WiFi is appreciated, its reliability varies, particularly in rooms on higher floors.
Families find the hotel to be welcoming and accommodating with spacious rooms and friendly staff adding to a relaxed atmosphere. Pet owners also commend the hotel for its dog-friendly policy, which ensures a comfortable stay for both pets and their owners.
Beds are clean and comfortable for the most part, though there are frequent comments about bed size and mattress quality needing improvement. The hotel’s luxury experience is highlighted by its historical grandeur and charming atmosphere, despite not meeting all contemporary expectations of luxury. Overall, The Highland Hotel offers a unique blend of historical elegance and modern comfort, ensuring a memorable experience for its guests.
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